Bilingual Front Office Specialist – Medical Scheduling

Southwest Behavioral & Health Services; Kingman (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

3.3 weeks PTO (1st year)

10 paid holidays

Low-cost medical/dental/vision

Disability and life insurance

401k retirement match

Tuition reimbursement

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services is seeking a dedicated Front Office Representative to support our Kingman team. The role focuses on front desk duties, scheduling, patient check-in/out, and coordinating with care teams to ensure smooth operations.

The ideal candidate will have a High School diploma or GED, completing a Medical Assistant training program is highly preferred, and MA certification is a plus. Bilingual English/Spanish is preferred.

Qualifications

• High School Diploma or GED is required.
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1–2 years of experience in a medical or behavioral health setting preferred.

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments.
• Coordinates transportation as clinically necessary/appropriate.
• Processes medication issues and prior authorizations.
• Processes and monitors lab results.
• Schedules medication, counseling and intake appointments.
• Completes intake referrals and screening.
• Answers all incoming calls by the third ring.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Collects client fees/copays.
• May be required to work at SBH locations as needed.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Medical Assistant training program

Medical Assistant Certification

Job description

Southwest Behavioral & Health Services is seeking a dedicated Front Office Representative to support our Kingman team. The role focuses on front desk duties, scheduling, patient check-in/out, and coordinating with care teams to ensure smooth operations.

The ideal candidate will have a High School diploma or GED, completing a Medical Assistant training program is highly preferred, and MA certification is a plus. Bilingual English/Spanish is preferred.