Medical Front Desk & Call Center Specialist

HealthPartners; Stillwater (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Stillwater Medical Group is seeking a Medical Receptionist to join our Primary Care Frontline team. This on-site role involves handling incoming calls from patients and employer groups, following established guidelines, and delivering timely, courteous service.

Hours are Monday through Friday with occasional Saturdays. The ideal candidate will have basic computer/keyboard skills, at least 6 months of related experience, and an understanding of patient confidentiality and safety.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Skills

6 months related experience

Accurate computer/keyboard skills

Age-related growth and development知识

Tools

Telephone system

Office equipment (PC, printer, fax)

Job description

Stillwater Medical Group is seeking a Medical Receptionist to join our Primary Care Frontline team. This on-site role involves handling incoming calls from patients and employer groups, following established guidelines, and delivering timely, courteous service.

Hours are Monday through Friday with occasional Saturdays. The ideal candidate will have basic computer/keyboard skills, at least 6 months of related experience, and an understanding of patient confidentiality and safety.