Medical Receptionist Call Center

HealthPartners; Stillwater (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Stillwater Medical Group is seeking a Medical Receptionist to join our Primary Care Frontline team. This on-site role involves handling incoming calls from patients and employer groups, following established guidelines, and delivering timely, courteous service.

Hours are Monday through Friday with occasional Saturdays. The ideal candidate will have basic computer/keyboard skills, at least 6 months of related experience, and an understanding of patient confidentiality and safety.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Skills

6 months related experience

Accurate computer/keyboard skills

Age-related growth and development知识

Tools

Telephone system

Office equipment (PC, printer, fax)

Job description

Stillwater Medical Group is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Work Schedule:

Monday – Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience


• Accurate computer/keyboarding skills required.


• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.


• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication


• Strong verbal and written communication


• Human relations sensitivity and customer service skills


• Listening and telephone etiquette skills


• Medical terminology knowledge desirable


• Comfort in asking patients for copays and race collection.


• Ability to promote and maintain good patient relations and patient confidentiality.


• Ability to work in a fast-paced and structured environment.


• Ability to sit for long periods of time.

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!