Medical Receptionist Call Center

Stillwater Medical Group; Stillwater (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement Program

Time Away From Work

Tuition Reimbursement

Employee Assistance Program

Onsite Clinic

Job summary

Stillwater Medical Group is seeking a Medical Receptionist to join our Primary Care Frontline team in Stillwater, MN. In this role you will handle incoming calls, support patients and employer groups, and help maintain a smooth front desk operation.

The position features a Monday through Friday day shift with occasional Saturdays. Candidates should have at least six months' experience, strong communication skills, and proficiency with common office equipment.

Qualifications

• At least 6 months related experience.
• Accurate computer and keyboarding skills.
• Knowledge of age-related growth and development principles to provide appropriate service and ensure patient safety.
• Proficient operation of telephone and headsets, PC, printer, photocopier and fax machine.

Responsibilities

• Answer and respond quickly to incoming calls from patients and employer groups.
• Meet department agent expectations and follow defined guidelines and processes.
• Support scheduling and provide information to patients as needed.

Skills

Verbal communication

Written communication

Customer service skills

Listening and telephone etiquette

Tools

Telephone system

Headsets

PC

Printer

Copier

Fax machine

Job description

Stillwater Medical Group is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Work Schedule:

Monday - Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!