Medical Receptionist Primary Care Call Center

Stillwater Medical Group; Stillwater (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time off

Job summary

Stillwater Medical Group in Minnesota is hiring a Medical Receptionist for the Primary Care Frontline team to provide front-desk support, answer calls, collect co-pays, and ensure a smooth patient experience.

This full-time day-shift role requires basic computer skills and a patient-focused approach. The position offers benefits and opportunities to grow within a supportive healthcare environment.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Knowledge of age-related growth and development principles for patient safety.

Responsibilities

• Answer and respond to incoming calls from patients and employer groups according to department guidelines.

Skills

Customer service

Telephone etiquette

Keyboarding

Job description

Stillwater Medical Group is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Work Schedule:

Monday - Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!