Medical Device Field Tech – Install, Calibrate & Repair

Ferno-Washington, Inc; Wilmington (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle or travel reimburse

Health, dental, and vision insurance

401(k) retirement savings

Paid time off and holidays

Ongoing training and professional dev

Job summary

Ferno-Washington, Inc. is hiring a Field Service Representative-Medical Device to install, maintain, troubleshoot, and repair medical equipment at customer sites.

The role emphasizes safe operation, regulatory compliance, and exceptional service to healthcare providers. Responsibilities include on-site and remote support, staff training, documentation, and collaboration with engineering, sales, and support teams to enhance customer satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or related field preferred
• 2–5 years of field service or medical device support experience or related technical role
• Equivalent combination of education and hands-on technical experience may be considered

Responsibilities

• Install, configure, and test medical devices at customer facilities in accordance with company standards
• Perform preventive maintenance, calibration, and safety checks on equipment
• Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them promptly
• Provide on-site and remote technical support to healthcare professionals
• Train clinical staff and end-users on proper equipment operation and basic maintenance
• Maintain accurate service documentation, including service reports, logs, and compliance records
• Ensure adherence to regulatory requirements, safety standards, and company policies (FDA, ISO)
• Manage assigned service territory, including scheduling visits and coordinating with 3rd party resources as needed
• Maintain inventory of tools, parts, and service equipment
• Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
• Identify opportunities for service contract renewals, upgrades, or product improvements

Skills

Electronics

Mechanical systems

Medical equipment

Reading technical manuals

Diagnostic tools

Customer service

Communication

Education

Associate’s or Bachelor’s degree in Biomedical Engineering/Electronics/Electrical Engineering

Tools

Diagnostic tools

Job description

Ferno-Washington, Inc. is hiring a Field Service Representative-Medical Device to install, maintain, troubleshoot, and repair medical equipment at customer sites.

The role emphasizes safe operation, regulatory compliance, and exceptional service to healthcare providers. Responsibilities include on-site and remote support, staff training, documentation, and collaboration with engineering, sales, and support teams to enhance customer satisfaction.