Medical Device Field Service Technician - Travel & Training

Ferno-Washington, Inc; Wilmington (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company vehicle or travel reimburse-

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Training and development

Job summary

Ferno-Washington, Inc is seeking a Field Service Representative to install, maintain, troubleshoot, and repair medical devices at customer sites. You will ensure device performance, minimize downtime, and deliver strong customer service to healthcare providers.

The role involves on-site and some remote support, travel up to 75% within the territory, and collaboration with engineering, sales, and support teams.

Qualifications

• 2–5 years of experience in field service, medical device support, or a related technical role.
• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or related field preferred.

Responsibilities

• Install, configure, and test medical devices at customer facilities.
• Perform preventive maintenance, calibration, and safety checks on equipment.
• Troubleshoot and repair devices, diagnosing technical issues and resolving them promptly.
• Provide on-site and remote technical support to healthcare professionals.
• Train clinical staff and end-users on equipment operation and maintenance.
• Maintain accurate service documentation and compliance records.
• Adhere to regulatory requirements and company policies (FDA, ISO).
• Manage service territory, scheduling visits and engaging 3rd party resources as needed.
• Maintain inventory of tools, parts, and service equipment.
• Collaborate with engineering, sales, and support teams to improve customer satisfaction.
• Identify opportunities for service contract renewals or product improvements.

Skills

Electronics

Mechanical systems

Medical equipment

Customer service

Communication

Problem-solving

Independent work

Time management

Diagnostic tools

Education

Biomedical/Electrical Engineering degree

Tools

Diagnostic tools

Job description

Ferno-Washington, Inc is seeking a Field Service Representative to install, maintain, troubleshoot, and repair medical devices at customer sites. You will ensure device performance, minimize downtime, and deliver strong customer service to healthcare providers.

The role involves on-site and some remote support, travel up to 75% within the territory, and collaboration with engineering, sales, and support teams.