Medical Device Field Service Engineer

Ferno-Washington, Inc; Wilmington (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Ferno-Washington, Inc is seeking a Field Service Representative to install, configure, test, and maintain medical devices at customer sites, ensuring optimal device performance and minimal downtime.

Travel up to 75% within assigned territory; provide on-site and remote support; train clinical staff and users; uphold regulatory standards and documentation; collaborate with engineering, sales, and support teams to improve satisfaction.

Qualifications

• Associate’s or Bachelor's degree in Biomedical Engineering, Electronics, or a related field.
• 2–5 years of field service or medical device support experience.
• Equivalent combination of education and hands-on technical experience may be considered.

Responsibilities

• Install, configure, and test medical devices at customer facilities in accordance with company standards.
• Perform preventive maintenance, calibration, and safety checks on equipment.
• Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner.
• Provide on-site and remote technical support to healthcare professionals.
• Train clinical staff and end-users on proper equipment operation and basic maintenance.
• Maintain accurate service documentation, including service reports, logs, and compliance records.
• Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO).
• Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed.
• Maintain inventory of tools, parts, and service equipment.
• Collaborate with engineering, sales, and customer support teams to improve customer satisfaction.
• Identify opportunities for service contract renewals, upgrades, or product improvements.

Skills

Electronics

Mechanical systems

Medical equipment

Diagnostic tools

Troubleshooting

Customer service

Communication

Time management

Independent work

Education

Associate’s or Bachelor’s degree in Biomedical Engineering / Electronics / Electrical Engineering

Tools

Diagnostic tools

Technical manuals

Job description

Ferno-Washington, Inc is seeking a Field Service Representative to install, configure, test, and maintain medical devices at customer sites, ensuring optimal device performance and minimal downtime.

Travel up to 75% within assigned territory; provide on-site and remote support; train clinical staff and users; uphold regulatory standards and documentation; collaborate with engineering, sales, and support teams to improve satisfaction.