Medical Device Field Service Technician - Remote & Travel

Ferno; Illinois; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Travel reimbursement

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Ferno seeks a Field Service Representative for medical devices serving Milwaukee and Chicago. The role covers installation, calibration, troubleshooting, and preventive maintenance at customer sites, with remote IL support where applicable.

You will train clinical staff, document service activities, and collaborate with engineering and sales to improve equipment reliability. Travel up to 75% is required, with on-site work in healthcare settings and occasional after-hours support.

Qualifications

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred.
• 2–5 years of experience in field service, medical device support, or a related technical role.
• Equivalent combination of education and hands‑on technical experience may be considered.

Responsibilities

• Install, configure, and test medical devices at customer facilities.
• Perform preventive maintenance, calibration, and safety checks on equipment.
• Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner.
• Provide on‑site and remote technical support to healthcare professionals.
• Train clinical staff and end‑users on proper equipment operation and basic maintenance.
• Maintain accurate service documentation, including service reports, logs, and compliance records.
• Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO).
• Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed.

Skills

Electronics literacy

Mechanical systems

Medical equipment knowledge

Technical manual comprehension

Education

Associate’s or Bachelor’s degree in Biomedical Engineering/ Electronics/ Electrical Engineering

Job description

Ferno seeks a Field Service Representative for medical devices serving Milwaukee and Chicago. The role covers installation, calibration, troubleshooting, and preventive maintenance at customer sites, with remote IL support where applicable.

You will train clinical staff, document service activities, and collaborate with engineering and sales to improve equipment reliability. Travel up to 75% is required, with on-site work in healthcare settings and occasional after-hours support.