Medical Debt Collector- Call Center (Full or Part Time)

Express Employment Professionals - Cincinnati East; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a professional Medical Debt Collector to join a high-volume call center. The role focuses on contacting patients about outstanding balances, explaining payment options, and guiding them toward feasible payment arrangements with care and respect.

The ideal candidate will have strong communication skills, be comfortable handling sensitive financial information, and work toward individual and team performance goals while maintaining

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of experience in collections or related field preferred; entry-level considered.
• Strong verbal and written communication; comfortable discussing financial matters.

Responsibilities

• Contact patients by telephone regarding outstanding medical balances and past-due accounts.
• Explain account balances, payment options, and available payment arrangements clearly and professionally.
• Work with patients to establish reasonable payment plans when appropriate.
• Take and accurately process payments in accordance with company policies.
• Respond to patient questions and concerns regarding medical bills and account balances.
• Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.
• Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.
• Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.
• Protect confidential patient and financial information at all times.
• Meet established productivity, quality, attendance, and collection performance goals.
• Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.
• Maintain accurate and organized account records.
• Participate in training and ongoing coaching to improve collection, communication, and customer service skills.

Skills

Customer service

Call center

Communication

Education

High school diploma

Job description

Position Summary

We are seeking a professional, compassionate, and results-oriented Medical Debt Collector to join our client's call center team. This position is responsible for contacting patients regarding outstanding medical balances, assisting with payment arrangements, answering billing-related questions, and helping patients resolve their accounts while maintaining a respectful and customer-focused approach.

The ideal candidate is comfortable working in a high-volume call center environment, communicating with patients about sensitive financial matters, and meeting individual and team performance goals.

Key Responsibilities

• Contact patients by telephone regarding outstanding medical balances and past-due accounts.
• Explain account balances, payment options, and available payment arrangements clearly and professionally.
• Work with patients to establish reasonable payment plans when appropriate.
• Take and accurately process payments in accordance with company policies.
• Respond to patient questions and concerns regarding medical bills and account balances.
• Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.
• Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.
• Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.
• Protect confidential patient and financial information at all times.
• Meet established productivity, quality, attendance, and collection performance goals.
• Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.
• Maintain accurate and organized account records.
• Participate in training and ongoing coaching to improve collection, communication, and customer service skills.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of experience in collections, medical billing, customer service, call center, or a related field preferred; entry-level candidates with strong communication skills may be considered.
• Comfortable communicating with customers by telephone throughout the workday.
• Strong verbal and written communication skills.
• Ability to discuss financial matters professionally and compassionately.
• Strong attention to detail and accurate data-entry skills.
• Basic computer proficiency and ability to learn multiple software systems.
• Ability to work independently while contributing to team goals.
• Strong problem-solving and negotiation skills.
• Ability to remain calm and professional when handling difficult or emotional conversations.
• Ability to maintain confidentiality and follow privacy requirements.

Preferred Qualifications

• Previous medical collections or healthcare revenue-cycle experience.
• Familiarity with medical billing terminology, insurance terminology, or patient accounts.
• Experience using electronic billing, collection, or customer relationship management systems.
• Knowledge of collection regulations and patient privacy requirements.

Performance Expectations

Success in this role will be measured through a combination of:

• Collection and account-resolution results
• Call quality and professionalism
• Productivity and attendance
• Accuracy of account documentation
• Patient/customer service
• Compliance with company policies and applicable regulations
• Ability to meet individual and team goals

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