Collections Representative

Quest Diagnostics; Maryland; On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class well-being programs

Annual health assessment Blueprint for

Flexible Spending Accounts

401(k) pre-tax and/or Roth IRA with 5%

Job summary

Quest Diagnostics is seeking a Collections Representative for a Monday–Friday schedule from 8:30 AM to 5:00 PM Eastern. This role focuses on billing collections, account research, and resolving client issues to improve cash flow. The position requires strong communication and data analysis skills and offers eligibility for bonus compensation based on performance.

Pay starts at $17.20 per hour. Benefits include comprehensive medical coverage from day one for FT employees, retirement plans, and

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years or older.
• 3+ years of experience in Billing collections.
• 1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems.
• Experience with QBS billing experience.
• Experience with researching / analyzing data and communicating recommendations to management.

Responsibilities

• Handle inbound calls, make outbound calls to assigned external clients.
• Collaborate with various departments to resolve client business concerns resulting in a positive client experience.
• Responsible for managing portfolio and reducing AR > 90.

Skills

Billing collections

Customer service

Data analysis

Communication skills

Education

High School Diploma / GED

Tools

QBS billing

Windows PC

Job description

Collections Representative – Monday to Friday, 8:30 AM to 5:00 PM Eastern

Pay range: $17.20+/hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

• Handle inbound calls, make outbound calls to assigned external clients
• Collaborate with various departments to resolve client business concerns resulting in a positive client experience
• Responsible for managing portfolio and reducing AR > 90

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years or older
• 3+ years of experience in Billing collections
• 1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems
• Experience with QBS billing experience
• Experience with researching / analyzing data and communicating recommendations to management
• Responsible for managing a portfolio of client bill accounts and directly impact the collection of the AR > 90
• Perform research on outstanding accounts and establishing a rapport with clients to collect revenue
• Proficient in translating health care‑related jargon and complex processes into simple, step‑by‑step instructions customers can understand and act upon
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work full time (40 hours / week), 8‑hour shift schedules during normal business hours of 8:30 am – 5:00 pm EST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

Telecommuting Requirements

• Ability to keep all company sensitive documents secure
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive approved high‑speed internet connection or leverage an existing high‑speed internet service

Soft Skills

• Excellent communication skills; ability to articulate complex billing issues across multiple associate levels (internal and external)
• Collaborate with various departments to resolve clients’ billing concerns resulting in a positive client experience
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Feel comfortable with collecting high dollars from Hospitals
• Have excellent written and oral communication skills
• Have excellent follow‑up skillsAble to work as part of a team and work well independently
• Able to multi‑task and ensure all deliverables are met timely
• Able to analyze data, identify issues and make recommendations on next steps
• Able to research issues via multiple tools (including internet)
• Able to remain focused and productive daily

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.