Collection Representative

Healthcare Support Staffing; Anaheim (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Positive work environment

Job summary

Healthcare Support Staffing is looking for a customer-oriented individual to join our collections team in Anaheim, California. In this role, you will be responsible for providing quality customer service while managing outstanding account balances and ensuring accurate documentation of all activities.

The ideal candidate will possess a high school diploma, have at least 2 years of call center or collections experience, and be able to work in a fast-paced environment.

We offer competitive salary negotiable based on experience along with medical, dental, and vision benefits, creating a fun and positive work atmosphere.

Qualifications

• Must have 2 years of Call Center and/or Collections experience.
• Ability to manage multiple inbound and outbound calls.
• Healthcare background preferred but not required.

Responsibilities

• Provide quality customer service while collecting outstanding account balances.
• Document all collection activity accurately.
• Maintain exceptional service and integrity with client accounts.

Skills

Customer service orientation

Call center experience

Ability to handle high volume

Auto-Dialer Experience

Fast-paced adaptability

Education

High School Diploma or equivalent

Job description

Conifer Health has been providing managed services to health systems, their health plans and managed populations for more than 30 years. Our value-based solutions enhance consumer engagement, drive clinical alignment, manage risk, and improve financial performance.

Our purpose of providing the foundation for better health fuels our clients to meet the unique needs of the communities they serve.

Job Description

Summary:

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Essential Functions

• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.
• Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
• Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
• Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company

Qualifications

Minimum Education/ Licensures/Qualifications

• High School Diploma or equivalent
• 2 years Call Center experience and/or Collections experience
• VERY Customer service driven / Must be friendly!
• Able to work in a fast-paced environment / handle large volume
• Ability to adhere to daily schedules
• Ability to handle both inbound and outbound calls
• Must have Auto-Dialer Experience

Healthcare background not required but highly preferred. Candidates can come from banking or auto.

Additional Information

Advantages of this Opportunity:

• Competitive salary, negotiable based on relevant experience
• Benefits offered, Medical, Dental, and Vision
• Fun and positive work environment
• Monday-Friday must be available from 8:00AM to 5:00PM hour shift.