Bad Debt Medical Collector

Credit Management Company; Pittsburgh (Allegheny County); On-site; USD 32,000 - 45,000; Full time

Job summary

A collections agency located in Pittsburgh is seeking motivated individuals for customer service roles in accounts receivable. Candidates should have at least 1 year of experience in debt collections and be able to work in-office. Strong negotiation skills and proficiency in customer service are crucial, with bilingual Spanish skills being a plus. The position offers opportunities for advancement within the company.

Qualifications

• 1+ year of experience in bad debt collections required.
• Must work in the office daily for compliance reasons.
• Friendly, outgoing personality is essential.

Responsibilities

• Communicate with consumers via telephone.
• Manage multiple accounts and resolve account balances.
• Negotiate payments and follow up with consumers.
• Record all communications and payment arrangements.
• Meet or exceed monthly financial goals.

Skills

Negotiating

Customer service

Critical thinking

Communication

Detail-oriented

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

Automated dialing technology

Computer skills

Job description

Position Summary

CMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success, we have immediate openings for dynamic, motivated individuals. We also currently have opportunities for advancement within our organization for the right candidates interested in furthering their career.

Job Duties

• Communicate with consumers via telephone on an inbound and outbound dialing system.
• Manage multiple accounts to resolve consumer account balances.
• Demonstrate superior customer service skills, patience, and diligence with each account.
• Provide consistent follow-up with consumers.
• Collect full balances or negotiate highest possible payment arrangements with consumers.
• Keep detailed records of all consumer communications and payment arrangements.
• Use automated dialing technology as well as manual calling methods.
• Process immediate payments establish recurring payments and follow specific scripting for PCI compliance.
• Meet and/or exceed monthly financial goals.

Knowledge and Skills

• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Prioritize multiple tasks demonstrating a high level of detail while providing excellent customer service, problem solving, critical thinking and superior communication skills.
• Must be friendly and outgoing.
• Must possess strong computer skills.
• Ability to work independently in a fast-paced environment.
• Must be reliable, responsible, goal-oriented, and flexible.
• Must be able to pass pre-employment screening.
• Bilingual proficiency in Spanish a plus.

Requirements

• Must have at least 1 year of experience in bad debt collections
• Must work in the office daily due to various state collection licensing laws
• High school diploma or equivalent

Credit Management Company is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law. This applies to all recruitment, hiring, training, compensation, and promotion decisions for all job titles.