Remote First Party Medical Collector

Hollis Cobb; Duluth (GA); Remote; USD 24,796 - 35,817; Full time

Benefits offered by this job

Work from home option

Office environment

Job summary

Hollis Cobb is seeking a First Party Collector to manage inbound and outbound calls and negotiate pay arrangements on past-due medical accounts. The role requires adherence to HIPAA, FDCPA, and company guidelines while leveraging strong communication and negotiation skills.

Candidates should have a high school diploma or equivalent and experience in customer service or collections. The position may involve office or Work-from-Home environments with a focus on accuracy and privacy.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, sales, or collections preferred.
• Experience in a call center or automated dialer is a plus.

Responsibilities

• Handle inbound and outbound calls for first party collections.
• Persuade patients to pay on past-due medical balances.
• Record call outcomes and update systems accurately.
• Maintain HIPAA and FDCPA compliance in all interactions.
• Meet production standards and maintain confidentiality of medical records.

Skills

Organizational skills

Communication skills

Negotiation abilities

Typing speed 25 wpm

Call handling

HIPAA/FDCPA compliance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.

Essential Duties and Responsibilities

• Works 1st party accounts
• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements
• Other duties as assigned by manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• A high school diploma or equivalent is required
• 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred
• 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC

Knowledge, Skills, and Abilities

• Strong organization and communication skills
• Ability to use professional language and grammar
• Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
• Intermediate to advanced Microsoft skills in Word and Excel
• Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
• Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
• Strong telephone communication and negotiation abilities
• Must have the ability to simultaneously talk and type
• Ability to type minimum of 25 wpm

Physical Skills and Abilities

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.

Work Environment

Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Equal Opportunity Employer

Hollis Cobb is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.