Medical Customer Care Specialist – Pharmacy & Compliance

Lincare Holdings; Austin (TX); Sur place; USD 20 664 000 - 30 307 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Résumé du poste

Lincare Holdings in Austin, TX seeks a customer-service oriented role within the pharmacy support space. The position involves answering questions, educating customers about products and services, processing orders, and ensuring patient demographics and orders are accurately entered into the system.

Ideal candidates have a high school diploma or GED and basic computer-entry skills; licensing requirements may apply by location.

Qualifications

• High School Diploma, GED or 1–3 months related experience or training.
• Computer data entry required.
• Must meet location-specific licensing requirements.

Responsabilités

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized records.
• Enter customer orders into the system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Explain pharmacy terminology to patients.
• Assist with training of employees.
• Calculate dosing and frequency dispensed.
• Follow oral and written instructions.

Connaissances

Customer service

Phone communication

Data entry

Attention to detail

Formation

High School Diploma / GED

Outils

Computer systems/record entry

Description du poste

Lincare Holdings in Austin, TX seeks a customer-service oriented role within the pharmacy support space. The position involves answering questions, educating customers about products and services, processing orders, and ensuring patient demographics and orders are accurately entered into the system.

Ideal candidates have a high school diploma or GED and basic computer-entry skills; licensing requirements may apply by location.