Pharmacy Customer Care & Order Specialist

Lincare Holdings; Lake Jackson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training

Advancement opportunities

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a customer service-oriented individual to support patients by handling inquiries, processing orders, and updating patient demographics. The role involves communicating with customers, educating them on products and services, and ensuring accurate documentation within computerized systems.

Required is a High School Diploma or GED, with basic computer entry skills and potential licensing requirements depending on the location.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide education regarding products/services.
• Document calls in computerized records.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Customer communication

Verbal communication

Training others

Reading/comprehension

Data entry

Education

High School Diploma / GED

Tools

Computerized systems

Job description

Lincare Holdings is seeking a customer service-oriented individual to support patients by handling inquiries, processing orders, and updating patient demographics. The role involves communicating with customers, educating them on products and services, and ensuring accurate documentation within computerized systems.

Required is a High School Diploma or GED, with basic computer entry skills and potential licensing requirements depending on the location.