Medical Concierge & Patient Scheduling Specialist

Advocate Health; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Advocate Health seeks a friendly medical receptionist to manage phone inquiries, assist patients with scheduling, and perform registration tasks. You will handle payments, maintain records, and coordinate with several departments in a fast-paced clinic environment.

The role requires strong communication, accuracy in data entry, and excellent organizational skills to ensure smooth patient flow and reliable recordkeeping.

Qualifications

• Requires excellent oral and written communication, organizational, time management, professionalism, group facilitation and customer relation skills.
• Experience with medical terminology, data entry, computer skills required.

Responsibilities

• Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages.
• Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
• Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
• Collects patients' post charges and payments. Completes patient receipts in a timely fashion.
• Orders, monitors and stocks all paper supplies including retail items.
• Processes incoming and outgoing mail and supply deliveries.
• Files and maintains an orderly medical records system.

Skills

Customer service

Medical terminology

Data entry

Typing

Communication

Organizational skills

Time management

Phone etiquette

Record keeping

Education

High School Diploma or GED

Job description

Advocate Health seeks a friendly medical receptionist to manage phone inquiries, assist patients with scheduling, and perform registration tasks. You will handle payments, maintain records, and coordinate with several departments in a fast-paced clinic environment.

The role requires strong communication, accuracy in data entry, and excellent organizational skills to ensure smooth patient flow and reliable recordkeeping.