Medical Clinic Operations Supervisor

University of California; Irwindale (CA); On-site; USD 45,000 - 89,000; Full time

Job summary

University of California in California is seeking an Administrative Supervisor for the Per Diem Physician Program and Virtual Immediate Care to coordinate staff, enhance patient flow and support clinic operations.

The role requires strong leadership, organizing staff, working with faculty and residents, and using Epic CareConnect for scheduling and registrations. Spanish skills preferred and a focus on patient satisfaction.

Qualifications

• Ability to work effectively with patients, physicians and staff.
• Skill in prioritizing assignments and managing multiple tasks.
• Ability to work effectively as a member of a team to provide effective patient care.
• Working knowledge of Epic CareConnect systemsto complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
• Team Building Skills to include prior supervisory experience.
• Skill in monitoring complex clinician appointment schedules.
• Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
• Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
• Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse backgrounds.
• Ability to triage patient issues to achieve resolution.
• Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high-volume setting.
• Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.
• Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
• Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
• Ability to maintain equanimity in the face of resistance, indifference and hostility.
• Skill in working independently and following through on assignments with minimal direction and in setting priorities.
• Ability to accept directions from supervisors and act promptly.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and types of coverage provided.
• Spanish speaking skills - Preferred
• Ability to maintain Charge Worklist in CareConnect - REQUIRED
• Ability to maintain Charge Document Reconciliation Process- REQUIRED

Responsibilities

• Coordinating the activities of all staff supporting the area
• Interacting with faculty and residents to maximize patient care, resident education and patient satisfaction
• Performing the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge
• Working as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation

Skills

Patient interaction

Task prioritization

Teamwork

Epic CareConnect

Supervisory experience

Scheduling

Clinical information gathering

Active listening

Clear communication

Triage

Diplomacy with patients/public

Adaptability

Typing speed

Office/computer skills

Independent work

Following directions

Medical terminology

Medical insurance knowledge

Spanish (preferred)

CareConnect Charge Worklist

Charge Document Reconciliation

Job description

University of California in California is seeking an Administrative Supervisor for the Per Diem Physician Program and Virtual Immediate Care to coordinate staff, enhance patient flow and support clinic operations.

The role requires strong leadership, organizing staff, working with faculty and residents, and using Epic CareConnect for scheduling and registrations. Spanish skills preferred and a focus on patient satisfaction.