Clinic Operations Lead – Student Health Services

University of California-Berkeley; Berkeley (CA); On-site; USD 65,000 - 104,000; Full time

Job summary

University Health Services at University of California, Berkeley seeks a Clinic Operations Supervisor to oversee administrative and clinical operations across health care clinics, ensuring adherence to standards and regulatory compliance.

The role combines clinical supervision, staffing, and program management, with focus on improving patient flow, staff development, and readiness for AAAHC accreditation in a busy university health system.

Qualifications

• Minimum 2 years of full-time experience as a Medical Assistant or LVN in an outpatient or ambulatory clinic setting.
• Possesses supervisory skills to communicate and monitor established priorities, objectives and timelines.
• Understanding of operational efficiency and impacts on budget and staffing. Must have the ability to manage fiscal and HR resources effectively.
• Working knowledge associated with coordinating and providing outpatient health care.
• Working knowledge of clinical office support administrative processes.
• Working knowledge of insurance and claims-related processes.
• Knowledge of performance management standards and human resources-related policies and procedures.
• Working knowledge and skills to develop, write, maintain, and implement policies and procedures.

Responsibilities

• Clinical work providing patient care as MA or LVN (within scope), more as needed per operational demand.
• Recruits, interviews and recommends hires of medical assistants.
• Mentors, trains and orients medical assistants, medical assistant student trainees including performance management, cross training, skill building and career development.
• Performs yearly performance evaluations on all career medical assistant staff.
• Advise and ensure the policies and procedures to assure quality of care and customer service are followed by the incumbent's direct reports.
• Collaborates with Clinical Services Management Team to ensure constant readiness for AAAHC accreditation.
• Researches and resolves issues and discrepancies, including patient feedback and complaints.
• Maintains functional staffing levels.
• Gives recommendations to improve or enhance performance of clinic support activities.
• Actively participates in discussion of problem identification and resolution.
• Reviews clinic templates and consults with clinic supervisors to manage inappropriate scheduling.
• Ensures staffing is efficiently coordinated across multiple clinics and the appointment office.
• Functions as a resource for resolving escalated clinic support service issues and concerns raised by patients and their families and/or members of the patient care team (physicians, nurses, front and back office staff).
• Responsible for ongoing trainings for Primary Care Medical Assistant Staff including, but not limited to, annual competencies and required campus trainings.
• Tracks status of required and completed trainings of staff.
• Coordinates, prepares and disseminates the staff meeting agendas in coordination with the Supervisor 2.
• Assists in faciliatation of Primary Care staff meetings and ensures that absent MA staff are provided with updates.
• Collaborates with the Clinical Management Team, implements policies and procedures that assure quality of care and customer service.

Skills

Supervisory skills

Outpatient clinic operations

Staff scheduling

Electronic health records

Microsoft Office

Analytical problem solving

Communication skills

Education

LVN or MA program graduate

Bachelor's degree (preferred)

Tools

Epic EMR

Microsoft Office

Job description

University Health Services at University of California, Berkeley seeks a Clinic Operations Supervisor to oversee administrative and clinical operations across health care clinics, ensuring adherence to standards and regulatory compliance.

The role combines clinical supervision, staffing, and program management, with focus on improving patient flow, staff development, and readiness for AAAHC accreditation in a busy university health system.