Administrative Supervisor - Per Diem Physician Program and Virtual Immediate Care (Irwindale)

UCLA Health; United States; On-site; USD 45,000 - 89,000; Full time

Job summary

UCLA Health is seeking an Administrative Supervisor for the Per Diem Physician Program and Virtual Immediate Care. The role focuses on coordinating staff, improving patient flow, and collaborating with clinicians to ensure high-quality outpatient services.

Responsibilities include supervising staff, coordinating scheduling and patient encounters, and maintaining efficient clinic operations in a fast-paced, high-volume environment. Proficiency with Epic CareConnect is essential.

Qualifications

• Experience supervising staff in clinical settings.
• Working knowledge of Epic CareConnect and online scheduling.
• Strong prioritization and multitasking abilities.
• Excellent communication with diverse patients and staff.
• Spanish language skills preferred.
• Knowledge of medical terminology and medical insurance plans.

Responsibilities

• Coordinate the activities of all staff supporting the area.
• Interact with faculty and residents to maximize patient care, resident education and patient satisfaction.
• Coordinate patient flow through the clinic, from registration to discharge.
• Work as part of the clinic team to maintain smooth outpatient flow and high patient satisfaction.

Skills

Patient care coordination

Staff supervision

Multitasking

Communication

Spanish - preferred

Tools

Epic CareConnect

Job description

Work Schedule

Wednesday, Thursday, & Friday 8:00 AM - 5:00 PM, Saturday & Sunday 9:00 AM - 6:00 PM; schedule may vary based on operational needs

In this role, you will serve as an Administrative Supervisor for the Per Diem Physician Program and Virtual Immediate Care. Responsibilities include, but are not limited to:

• Coordinating the activities of all staff supporting the area
• Interacting with faculty and residents to maximize patient care, resident education and patient satisfaction
• Performing the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge
• Working as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation

Salary Range: $32.42 - 64.51/hourly

1. Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.

2. Skill in prioritizing assignments and managing multiple tasks.

3. Ability to work effectively as a member of a team in order to provide effective patient care.

4. Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.

5. Team Building Skills to include prior supervisory experience.

6. Skill in monitoring complex clinician appointment schedules.

7. Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.

8. Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.

9. Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.

10. Ability to triage patient issues to achieve resolution.

11. Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.

12. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.

13. Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.

14. Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.

15. Ability to maintain equanimity in the face of resistance, indifference and hostility.

16. Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.

17. Ability to accept directions from supervisors and act promptly.

18. Knowledge of medical terminology.

19. Working knowledge of medical insurance plans and types of coverage provided.

20. Spanish speaking skills - Preferred

22. Ability to maintain Charge Worklist in CareConnect – REQUIRED

23. Ability to maintain Charge Document Reconciliation Process- REQUIRED

As a condition of employment , the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.