Medical Center Switchboard & Paging Specialist

Good Samaritan Medical Center; Brockton Heights (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

The Good Samaritan Medical Center in Brockton, MA is seeking a Switchboard Operator for the Communications department. The 32-hour weekly schedule covers Thursday through Sunday mornings, providing essential paging, call routing and patient information support.

You will manage telephone systems, assist staff and the public with warmth and professionalism, handle interpreter and TDD calls, and maintain logs while working with limited supervision in a fast-paced hospital environment.

Qualifications

• High school diploma or GED.
• One year experience with heavy telephone usage.
• Customer service experience required.

Responsibilities

• Answer and route a high volume of calls using Meridian and Xtend.
• Provide paging services and on-call schedule updates.
• Assist with interpreter services and TDD calls.
• Maintain telephone logs and monitor system alarms.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Xtend paging system

Job description

The Good Samaritan Medical Center in Brockton, MA is seeking a Switchboard Operator for the Communications department. The 32-hour weekly schedule covers Thursday through Sunday mornings, providing essential paging, call routing and patient information support.

You will manage telephone systems, assist staff and the public with warmth and professionalism, handle interpreter and TDD calls, and maintain logs while working with limited supervision in a fast-paced hospital environment.