Medical Call Center Associate: Scheduling & Support

Randstad USA; San Diego (CA); On-site; USD 34,000 - 35,000; Full time

Job summary

Randstad USA is seeking a customer-service oriented candidate for a first-shift role in San Diego. You will handle inbound/outbound calls related to account status and inquiries, and perform scheduling in EPIC HealthConnect while maintaining accurate messaging and documentation.

The position requires a high school diploma and about 1 year in a call center or scheduling environment, with strong multitasking and typing skills. Competitive hourly pay is offered.

Qualifications

• Experience in call center or scheduling services.
• Typing 40 WPM or faster.
• Familiarity with medical terminology.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer phones and handle inquiries and complaints.
• Create messages with full information.
• Schedule/appointment scheduling in EPIC (HealthConnect).
• Conduct research as needed.

Skills

Call center experience

Scheduling

Medical terminology

Multitasking

Typing 40 WPM

Office setting experience

EPIC HealthConnect

Microsoft 365 suite

Education

High School

Tools

EPIC HealthConnect

Microsoft 365 (Outlook/Teams/SharePoint)

Job description

Randstad USA is seeking a customer-service oriented candidate for a first-shift role in San Diego. You will handle inbound/outbound calls related to account status and inquiries, and perform scheduling in EPIC HealthConnect while maintaining accurate messaging and documentation.

The position requires a high school diploma and about 1 year in a call center or scheduling environment, with strong multitasking and typing skills. Competitive hourly pay is offered.