Medical Scheduler

Randstad USA; Los Angeles (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401K plan

Disability insurance

Job summary

Randstad USA in Los Angeles seeks a clinical scheduling specialist to manage provider calendars, handle routine and urgent scheduling, and enter accurate patient encounter data in a fast-paced clinic support setting.

The ideal candidate has 1–2 years of call center experience, strong problem‑solving and service orientation, and accurate data entry skills; experience with Epic or other EMR systems is a welcome plus.

Qualifications

• 1–2 years of call center or high-volume customer service experience.
• Strong verbal and written communication skills and problem solving.
• Accurate data entry and familiarity with scheduling software.
• Knowledge of Epic or other EMR systems preferred.
• High attention to detail and time management.

Responsibilities

• Operate clinical appointment systems to schedule routine and urgent provider visits accurately.
• Maintain provider master calendars and process daily schedule modification requests.
• Coordinate clinic appointments with clinical staff, nursing teams, and radiology departments.
• Perform prompt data entry for patient encounters and assist with departmental referral forms.
• Review outgoing schedules and distribute daily clinic reports to designated departments.
• Deliver professional, empathetic customer service that aligns with service excellence standards.

Skills

1-2 years call center experience

Verbal and written communication

Data entry accuracy

Epic knowledge (preferred)

Attention to detail

Education

High School Diploma

Tools

Epic EHR

Scheduling software

Job description

In this role, you will serve as a vital link between patients and medical providers by managing provider appointment calendars, handling routine and urgent scheduling requests, and entering accurate patient encounter data. You will work in a fast-paced clinical support setting coordinating with nursing and departmental staff to ensure smooth clinic utilization and timely care delivery. The ideal candidate brings 1 to 2 years of call center experience, problem-solving skills, and a commitment to service excellence. Prior experience with electronic health records (such as Epic) is a welcome plus!

Key Responsibilities

• Operate clinical appointment systems to schedule routine and urgent provider visits accurately.
• Maintain provider master calendars and process daily schedule modification requests.
• Coordinate clinic appointments with clinical staff, nursing teams, and radiology departments.
• Perform prompt data entry for patient encounters and assist with departmental referral forms.
• Review outgoing schedules and distribute daily clinic reports to designated departments.
• Deliver professional, empathetic customer service that aligns with service excellence standards.

Required Skills & Qualifications

• 1–2 years of call center or high-volume phone customer service experience
• Effective verbal, written, interpersonal, and problem-solving skills
• Accurate data entry skills and proficiency with computerized scheduling software
• Knowledge of Epic or regional electronic medical record systems (preferred)
• High attention to detail and time-management capabilities

Benefits

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Salary & Work Hours

• Salary: $24.99 - $25 per hour
• Shift: First
• Work Hours: 11 AM - 7:30 PM

Experience

• Experienced
• 1 year

Education

• High School

Location & Eligibility

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].