Medical Appointment Scheduler for High-Volume Clinic

Silver Pine Medical Group; Sterling Heights (MI); On-site; USD 23,000 - 34,000; Full time

Job summary

Silver Pine Medical Group in Sterling Heights, MI is seeking a Patient Appointment Scheduler to manage patient appointments in a fast-paced clinic setting. You will route calls, provide excellent service, and coordinate information for clinicians.

The role requires knowledge of medical terminology, scheduling systems, and strong communication skills to support physicians and patients. A high school diploma is required, with an associates degree preferred.

Qualifications

• Knowledge of medical practice protocols related to appointment scheduling.
• Knowledge of medical terminology.
• Familiarity with health insurance plans (preferred).
• Familiarity with manual/computerized scheduling systems and software.
• Strong customer service techniques.

Responsibilities

• Answer incoming calls, emails or other inquiries to schedule appointments.
• Schedules patients (new and established) appointments by phone and prioritizes scheduling based on patient need.
• Provide information to doctors and providers for appointments.
• Communicate effectively with patients, physicians and staff.
• Update scheduling records and master schedule as needed.
• Coordinate appointment needs with physician availability.

Skills

Medical scheduling knowledge

Customer service

Communication skills

Problem solving

Multi-tasking

Call quality adherence

Education

High School Diploma or Equivalent

Associates Degree (Preferred)

Tools

Scheduling software

Word processing

Job description

Silver Pine Medical Group in Sterling Heights, MI is seeking a Patient Appointment Scheduler to manage patient appointments in a fast-paced clinic setting. You will route calls, provide excellent service, and coordinate information for clinicians.

The role requires knowledge of medical terminology, scheduling systems, and strong communication skills to support physicians and patients. A high school diploma is required, with an associates degree preferred.