Medical Office Front Desk Concierge

Silver Pine Medical Group Plc; Macomb Township (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Silver Pine Medical Group Plc is seeking a Front Desk Receptionist to handle day-to-day administrative duties, greet patients, and manage calls and visits in a busy medical office in Michigan. You will explain payment expectations, collect copays, and maintain orderly front desk operations.

The role requires strong communication, knowledge of medical terminology, and the ability to multitask under pressure while preserving patient confidentiality and security.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet patients/visitors courteously and route to the appropriate person or department.
• Answer calls promptly using a multi-line phone system and provide voicemail/paging as needed.
• Direct patients to waiting areas and manage appointment flow.
• Explain financial requirements and collect copays when applicable.
• Maintain reception and waiting areas; keep files organized and secure.
• Protect patient confidentiality and follow safety protocols.

Skills

Medical terminology

Phone system proficiency

Data entry 40 WPM

Customer service

Confidentiality

Education

High School Diploma

Tools

Practice management software

Microsoft Office

Job description

Silver Pine Medical Group Plc is seeking a Front Desk Receptionist to handle day-to-day administrative duties, greet patients, and manage calls and visits in a busy medical office in Michigan. You will explain payment expectations, collect copays, and maintain orderly front desk operations.

The role requires strong communication, knowledge of medical terminology, and the ability to multitask under pressure while preserving patient confidentiality and security.