Efficient Appointment Scheduler

APPS Paramedical Services; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

APPS Paramedical Services in Grand Rapids, MI seeks a detail-oriented Scheduler to join our team. The role handles phone calls, data entry, and appointment scheduling to ensure efficient operations and excellent customer service.

Responsibilities include answering calls, scheduling, maintaining calendars, updating records, and coordinating with staff across departments while ensuring confidentiality and security of sensitive information.

Qualifications

• High school diploma or equivalent.
• Experience in scheduling or administrative roles preferred.
• Proficient with computers and basic software.
• Excellent verbal and written communication.

Responsibilities

• Answer incoming phone calls promptly and professionally for scheduling inquiries.
• Schedule, reschedule, and confirm appointments using scheduling software.
• Maintain and update appointment calendars and records.
• Perform basic data entry tasks entering client information into databases or EHRs.
• Coordinate with clients, staff and departments to manage appointments.
• Address scheduling conflicts and resolve issues as they arise while maintaining confidentiality.

Skills

Strong communication

Multitasking

Detail-oriented

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Scheduling software

EHR systems

Job description

APPS Paramedical Services in Grand Rapids, MI seeks a detail-oriented Scheduler to join our team. The role handles phone calls, data entry, and appointment scheduling to ensure efficient operations and excellent customer service.

Responsibilities include answering calls, scheduling, maintaining calendars, updating records, and coordinating with staff across departments while ensuring confidentiality and security of sensitive information.