Medical Appointment Concierge

Diabetes & Glandular Disease Clinic, P.A.; San Antonio (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Diabetes & Glandular Disease Clinic, P.A. is seeking an organized Scheduler to manage patient appointments in a busy call-center environment in Texas. The role emphasizes accurate scheduling, detailed data entry, and strong customer service to support physicians and clinic operations.

The ideal candidate will handle multiple tasks, apply scheduling rules, and maintain patient confidentiality while using EMR systems. Prior exposure to Athena EMR is a plus, and high school completion is required.

Qualifications

• Experience in a medical call center or similar setting preferred.
• Strong communication and listening skills.
• Ability to follow scripts and maintain patient confidentiality.
• Comfort with using EMR systems and scheduling software.

Responsibilities

• Schedule appointments for patients according to rules and provider availability.
• Answer phones promptly and professionally using call center scripts.
• Handle incoming calls, set up new patients in scheduling tool, and relay information.
• Refer to patient information in EMR to reference existing records or create new ones.
• Provide patients with available timeslots and confirm details.
• Explain fees and collect payments due at or before appointments.
• Explain preparation steps for appointments (insurance, IDs, etc.).
• Maintain patient confidentiality and accurate data entry across screens.
• Follow up with patients as needed.

Skills

Multitasking

Customer service

Telephone etiquette

Time management

Education

High School Diploma

Tools

Athena EMR

Job description

Diabetes & Glandular Disease Clinic, P.A. is seeking an organized Scheduler to manage patient appointments in a busy call-center environment in Texas. The role emphasizes accurate scheduling, detailed data entry, and strong customer service to support physicians and clinic operations.

The ideal candidate will handle multiple tasks, apply scheduling rules, and maintain patient confidentiality while using EMR systems. Prior exposure to Athena EMR is a plus, and high school completion is required.