Centralized Scheduling Representative

University Otolaryngologists; Columbus (OH); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

University Otolaryngologists is seeking a dedicated Centralized Scheduling Representative to be the first point of contact for patients. You will greet callers, schedule appointments, register patients, and route requests to the appropriate physicians.

This role emphasizes accurate data entry and professional patient interactions. The position offers a Monday–Friday schedule with some overtime potential, a competitive benefits package including medical, dental, vision, and retirement plan, and

Qualifikationen

• At least 1 year of customer service experience; medical office preferred.
• Excellent oral and written communication.
• Knowledge of GE Athena Practice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system.
• Able to work well with patients and colleagues.
• Must be well organized and detail oriented.

Aufgaben

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update established patient demographics.
• Schedule patient appointments for consultations, medical procedures and follow-up visits.
• Accurately enter all insurance information.
• Process incoming consultation requests and return statuses to the requesting physician office.
• Indexing of consultation requests and external office records.
• Initiate the process of obtaining an HMO authorizations.
• Handle patient concerns and complaints in a professional and courteous manner.
• Follow all policies and protocols of the Central Scheduling Manager.

Kenntnisse

Customer service

Phone etiquette

Communication

Organization

Detail-oriented

Microsoft Office

Tools

GE Athena Practice

Microsoft Office

Jobbeschreibung

Description

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative, you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Essential Functions:

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update established patient demographics.
• Schedule patient appointments for consultations, medical procedures and follow-up visits.
• Accurately enter all insurance information
• Process incoming consultation requests and return statuses to the requesting physician office.
• Indexing of consultation requests and external office records
• Initiate the process of obtaining an HMO authorizations
• Handle patient concerns and complaints in a professional and courteous manner
• Follow all policies and protocols of the Central Scheduling Manager.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules.

Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life

PM20

Requirements

• Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
• Excellent oral and written communication skills required.
• Knowledge of GE-athenaPractice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment required.
• Ability to operate a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
• Must be well organized and detail oriented.

Work hours: Full Time | Monday-Friday |7:30am-4:30pm with occasional overtime