Customer Care Rep

Direct Staffing Inc; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading staffing agency in Savannah, Georgia, is seeking a Customer Service Representative to handle inquiries related to insurance benefits and claims. This role requires a high school diploma or GED along with up to 1 year of experience in customer service. The position offers good career opportunities and aims to provide excellent customer relations. If you're looking to start your career with a strong team, apply now!

Qualifications

• Up to 1 year of previous experience in an automated customer service environment.

Responsibilities

• Respond to customer questions regarding insurance benefits and claims.
• Analyze problems and provide solutions.
• Document inquiry outcomes for tracking and analysis.
• Research and analyze data to address operational challenges.
• Maintain positive customer relations and coordinate with internal teams to resolve requests promptly.
• Research data to address operational challenges and customer service issues.
• Provide information to external and internal customers as requested.
• Under supervision, make follow-up calls/emails to answer routine questions.
• Operate systems for tracking and troubleshooting, understanding services and claims.

Education

HS diploma or GED

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

MAJOR JOB DUTIES AND RESPONSIBILITIES:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Qualifications

EDUCATION/EXPERIENCE:

• Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Additional Information

Why is this a greatopportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!