Customer Support Representative

Kelly Services; Santa Rosa (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Transit spending account

Eight paid holidays per year

Retirement savings plan

Job summary

Kelly Services in Santa Rosa, CA is seeking a Customer Support Representative II to support patients, providers, and facilities through the equipment ordering process. This full-time temporary role offers day shifts, a potential for permanent hire, and a compensation of $25.00–$26.00 per hour DOE.

You will handle inbound calls, verify insurance details, manage orders, and coordinate fittings, while delivering compassionate, professional support in a busy healthcare-adjacent setting.

Qualifications

• Experience in customer service or call-center environments.
• Ability to manage multiple tasks in a fast-paced office.
• Proficient with computers and phone systems.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound customer calls and provide timely support.
• Make outbound calls to patients and providers.
• Enter and manage orders in company systems.
• Verify insurance coverage and patient information.
• Communicate order status to patients and providers.
• Schedule fittings and trainings for equipment.

Skills

Customer service

Office experience

Multitasking

Computer skills

Attention to detail

Professional under pressure

Tools

CRM systems

Phone system

Job description

Customer Support Representative II

Santa Rosa, CA

Monday - Friday, 8:00 AM - 5:00 PM

$25.00 - $26.00 per hour DOE

Full-Time Temporary Position with Potential for Permanent Hire

Join a Team That Makes a Difference

Are you an experienced customer service professional who thrives in a fast-paced office environment? Do you enjoy helping people and providing exceptional service? We are seeking a Customer Support Representative II to support patients, healthcare providers, and medical facilities throughout the equipment ordering process.

This position offers the opportunity to make a meaningful impact by helping individuals obtain mobility equipment and ensuring a seamless experience from order placement to delivery.

What You’ll Do

• Answer inbound customer service calls and provide timely support.
• Make outbound calls to patients, doctors' offices, hospitals, and insurance providers.
• Enter and manage customer orders accurately within company systems.
• Verify insurance coverage, co-pays, deductibles, and authorizations.
• Communicate order status and insurance information to patients and healthcare providers.
• Schedule equipment fittings and user training appointments.
• Process and manage a high volume of faxed orders and documentation.
• Maintain accurate records and ensure all documentation is complete.
• Collaborate with internal teams to ensure orders move efficiently through the fulfillment process.
• Provide compassionate and professional support to customers in potentially stressful situations.

What We’re Looking For

• Strong customer service and communication skills
• Previous experience in an office environment
• Ability to multitask and stay organized in a fast-paced setting
• Strong computer and phone skills
• Excellent attention to detail and accuracy
• Ability to remain professional when handling challenging customer interactions

Preferred Qualifications

• Healthcare or medical office experience highly preferred
• Experience verifying insurance benefits, co-pays, and deductibles
• Experience working with patients, physicians' offices, hospitals, or medical providers
• Familiarity with medical documentation and healthcare administration

Why Apply?

• Competitive pay of $25.00 - $26.00 per hour
• Full-time daytime schedule with no weekends
• Opportunity for permanent employment
• Supportive and collaborative team environment
• Meaningful work helping patients receive essential mobility equipment

If you are a customer-focused professional with excellent communication and organizational skills who enjoys helping others, we'd love to hear from you.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, its about more than simply accepting your next job opportunity. Its the fuel that powers every next step of your life. Its the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.