Med Spa Front Desk & Guest Experience Lead

It's A Secret Med Spa; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Commission

PTO

Health insurance

Dental

Vision

Employer paid disability

401k

Tuition reimbursement

Referral bonus program

Job summary

It’s A Secret Med Spa in Texas seeks a Client Concierge to warmly greet clients, handle front desk duties, and support providers with scheduling. A strong emphasis on customer service, etiquette, and confidentiality is required.

The role involves multi-tasking, teamwork, and maintaining a welcoming, professional environment while using Microsoft Office and POS systems to manage client data and appointments.

Qualifications

• Customer service experience is required (1 year).
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Maintain patient confidentiality per HIPAA policy.

Responsibilities

• Greet clients warmly in person and by phone.
• Manage front desk duties: check-in/out, calls, inventory, supplies.
• Maintain a clean, professional facility environment.
• Assist providers with scheduling and appointment books.
• Follow company policies to ensure smooth operations.
• Accurately manage POS system with client/employee data.

Skills

Customer service

Weekend availability

Communication skills

Etiquette

Multitasking

Team player

HIPAA compliance

Integrity

Problem solving

Microsoft Office

Bilingual preference

Tools

Microsoft Office

Job description

It’s A Secret Med Spa in Texas seeks a Client Concierge to warmly greet clients, handle front desk duties, and support providers with scheduling. A strong emphasis on customer service, etiquette, and confidentiality is required.

The role involves multi-tasking, teamwork, and maintaining a welcoming, professional environment while using Microsoft Office and POS systems to manage client data and appointments.