Med Spa Front Desk & Client Experience Specialist

It’s A Secret Med Spa; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

It’s A Secret Med Spa in Scottsdale, AZ is seeking a Client Concierge to warmly greet clients in person and over the phone, provide service education, and support front desk duties. The role includes scheduling, POS management, and maintaining a professional, organized space.

The ideal candidate has strong communication skills, can multi-task, and is flexible for weekend shifts. Prior med spa or medical office experience is preferred and confidentiality is essential.

Qualifications

• Minimum 1 year of customer service experience.
• Flexible schedule with ability to work weekends.
• Experience in med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multi-task while remaining attentive to clients.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
• HIPAA confidentiality awareness and policy adherence.
• Sound judgment, problem solving and decision-making skills.

Responsibilities

• Warmly greeting clients in person and over the phone.
• Manage front desk duties including check-in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies stocked.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed accurately with all client and employee information.

Skills

Customer service

Communication

Teamwork

HIPAA compliance

Bilingual preference

Tools

Microsoft Office

Job description

It’s A Secret Med Spa in Scottsdale, AZ is seeking a Client Concierge to warmly greet clients in person and over the phone, provide service education, and support front desk duties. The role includes scheduling, POS management, and maintaining a professional, organized space.

The ideal candidate has strong communication skills, can multi-task, and is flexible for weekend shifts. Prior med spa or medical office experience is preferred and confidentiality is essential.