Med Spa Front Desk Concierge — Guest-Centric, Sales-Driven

Evolve Med Spa; Montclair (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full health insurance package

Paid time off

401(k) with company matching

Complimentary and discounted aesthetic

Employee discounts on products

Professional development and growth

Job summary

Evolve Med Spa in Montclair, NJ is hiring a full-time Front Desk Concierge to welcome clients, manage check-in/out, answer calls, schedule appointments, process payments, and support sales initiatives in a fast-paced spa environment.

The ideal candidate has at least one year front-desk or client-facing experience, thrives in a busy setting, and can promote services and memberships while maintaining accuracy and confidentiality.

Qualifications

• At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience.
• Proven experience in a busy, fast-paced, high-volume environment.
• Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions.
• Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously.
• Strong organization, attention to detail, and follow-through.
• Confidence handling frequent interruptions while keeping daily operations on track.
• A proactive, ready-to-help mindset with the ability to anticipate what needs to be done.
• Professional, friendly, and composed communication.
• Dependability, sound judgment, and a strong sense of ownership.
• Comfort learning new systems, services, promotions, and procedures.
• Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus

Responsibilities

• Welcome clients and create an elevated, personalized experience.
• Manage check-in, checkout, payments, rewards, and future appointments.
• Answer calls, texts, emails, direct messages, and client inquiries.
• Schedule, confirm, and coordinate appointments.
• Support client registration, consents, treatment photos, and clinic flow.
• Learn Evolve’s services, products, promotions, and memberships.
• Recommend services, products, and memberships based on client interests.
• Support sales goals, rebooking, retention, referrals, and follow-up.
• Maintain accurate client information and confidentiality.
• Assist with inventory, office supplies, events, and daily operations.
• Keep the clinic polished, organized, and client-ready

Skills

Front desk experience

Sales experience

Organization

Customer service

Communication

Multi-tasking

Problem solving

Professionalism

Job description

Evolve Med Spa in Montclair, NJ is hiring a full-time Front Desk Concierge to welcome clients, manage check-in/out, answer calls, schedule appointments, process payments, and support sales initiatives in a fast-paced spa environment.

The ideal candidate has at least one year front-desk or client-facing experience, thrives in a busy setting, and can promote services and memberships while maintaining accuracy and confidentiality.