Med Spa Concierge - Montclair

Evolve Med Spa; Montclair (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full health insurance package

Paid time off

401(k) with company matching

Complimentary and discounted aesthetic

Employee discounts on products

Professional development and growth

Job summary

Evolve Med Spa in Montclair, NJ is hiring a full-time Front Desk Concierge to welcome clients, manage check-in/out, answer calls, schedule appointments, process payments, and support sales initiatives in a fast-paced spa environment.

The ideal candidate has at least one year front-desk or client-facing experience, thrives in a busy setting, and can promote services and memberships while maintaining accuracy and confidentiality.

Qualifications

• At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience.
• Proven experience in a busy, fast-paced, high-volume environment.
• Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions.
• Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously.
• Strong organization, attention to detail, and follow-through.
• Confidence handling frequent interruptions while keeping daily operations on track.
• A proactive, ready-to-help mindset with the ability to anticipate what needs to be done.
• Professional, friendly, and composed communication.
• Dependability, sound judgment, and a strong sense of ownership.
• Comfort learning new systems, services, promotions, and procedures.
• Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus

Responsibilities

• Welcome clients and create an elevated, personalized experience.
• Manage check-in, checkout, payments, rewards, and future appointments.
• Answer calls, texts, emails, direct messages, and client inquiries.
• Schedule, confirm, and coordinate appointments.
• Support client registration, consents, treatment photos, and clinic flow.
• Learn Evolve’s services, products, promotions, and memberships.
• Recommend services, products, and memberships based on client interests.
• Support sales goals, rebooking, retention, referrals, and follow-up.
• Maintain accurate client information and confidentiality.
• Assist with inventory, office supplies, events, and daily operations.
• Keep the clinic polished, organized, and client-ready

Skills

Front desk experience

Sales experience

Organization

Customer service

Communication

Multi-tasking

Problem solving

Professionalism

Job description

Are you passionate about making a difference? Do you thrive in a dynamic, innovative environment?

Front Desk Concierge – Full Time - Montclair, NJ

Join one of New Jersey’s most recognized medical aesthetics brands!

Evolve Med Spa is seeking an experienced, energetic, sales-minded, and highly organized Full-Time Front Desk Concierge to join our busy Montclair clinic.

This location is fast-paced, high-volume, and constantly moving. We need someone with previous front-desk experience who is confident managing multiple priorities at once, welcoming clients, answering phones and messages, coordinating appointments, processing checkouts, supporting sales, and maintaining the daily flow of a busy office.

The right person will be comfortable working in an active environment where priorities can shift quickly. You should be able to stay organized, think ahead, solve problems, and remain polished and composed—even when several things require your attention at the same time.

Sales is also an important part of this position. Our Concierge team educates clients about services, products, memberships, and promotions while supporting rebooking, retention, and clinic goals. You should be comfortable identifying client needs, making recommendations, and confidently promoting our services and products.

We welcome candidates with strong front-desk, concierge, receptionist, administrative, hospitality, sales, or customer-service experience in a busy office or client-facing environment.

What We’re Looking For:

• At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience
• Proven experience working in a busy, fast-paced, high-volume environment
• Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions
• Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously
• Strong organization, attention to detail, and follow-through
• Confidence handling frequent interruptions while keeping daily operations on track
• A proactive, ready-to-help mindset with the ability to anticipate what needs to be done
• Professional, friendly, and composed communication
• Dependability, sound judgment, and a strong sense of ownership
• Comfort learning new systems, services, promotions, and procedures
• Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus

A Day in the Life of a Concierge:

• Welcome clients and create an elevated, personalized experience
• Manage check-in, checkout, payments, rewards, and future appointments
• Answer calls, texts, emails, direct messages, and client inquiries
• Schedule, confirm, and coordinate appointments
• Support client registration, consents, treatment photos, and clinic flow
• Learn Evolve’s services, products, promotions, and memberships
• Recommend services, products, and memberships based on client interests
• Support sales goals, rebooking, retention, referrals, and follow-up
• Maintain accurate client information and confidentiality
• Assist with inventory, office supplies, events, and daily operations
• Keep the clinic polished, organized, and client-ready

About Evolve Med Spa

Since opening in 2020, Evolve Med Spa has grown to 14 locations across New Jersey, New York, Pennsylvania, and Maryland.

Evolve has been named one of New Jersey’s Best Medical Spas for 2026, received multiple Best Med Spa and Best Botox + Filler honors, and was recognized by The Silicon Review as one of the “5 Best Healthcare Companies to Watch.”

Schedule Commitment:

This is a full-time, five-day-per-week position. Candidates must have the flexibility to work during all clinic operating hours, including evenings and Saturdays. The specific five-day schedule and shifts may vary based on clinic needs.

Current clinic hours include:

• Monday: 9:00 AM–6:00 PM
• Tuesday: 10:00 AM–7:00 PM
• Friday: 10:00 AM–6:00 PM
• Saturday: 9:00 AM–2:00 PM
• $20–$23 per hour, plus monthly bonus potential
• Full health insurance package
• Paid time off
• 401(k) with company matching
• Complimentary and discounted aesthetic treatments
• Employee discounts on products
• Professional development and advancement opportunities

If you are an experienced front-desk professional who is organized, sales-minded, and energized by a busy environment, we would love to meet you.

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