Med Spa Concierge - Montclair

Evolve Med Spa

Montclair (NJ)

On-site

USD 57,308,000 - 65,904,000

Full time

3 days ago

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Benefits offered by this job

Full health insurance

Paid time off

401(k) with company matching

Complimentary aesthetic treatments

Employee discounts on products

Professional development opportunities

Job summary

Evolve Med Spa in Montclair, NJ, seeks a Full-Time Front Desk Concierge to join a fast-paced clinic. You will greet clients, manage check-in/out, schedule appointments, and guide them through services and memberships. The role blends guest service with sales goals in a busy aesthetic setting.

The ideal candidate has front-desk experience, strong organization, and a proactive mindset. We offer health insurance, 401(k), and growth opportunities in a vibrant, premium clinic network.

Qualifications

At least one year of front-desk or client-facing experience.
Experience in a busy, high-volume environment.
Sales or service-recommendation experience.
Ability to manage phones, clients, scheduling, payments, and messages simultaneously.
Willingness to learn new systems, procedures, and promotions.
Experience in medical spa, beauty, wellness, or hospitality is a plus.
Proactive, friendly, and professional communication.

Responsibilities

Welcome clients and create an elevated, personalized experience.
Manage check-in, checkout, payments, rewards, and future appointments.
Answer calls, texts, emails, and client inquiries.
Schedule, confirm, and coordinate appointments.
Support client registration, consents, treatment photos, and clinic flow.
Learn Evolve’s services, products, and memberships.
Recommend services, products, and memberships based on client interests.
Support sales goals, rebooking, retention, referrals, and follow-up.
Maintain accurate client information and confidentiality.
Assist with inventory, office supplies, events, and daily operations.
Keep the clinic polished, organized, and client-ready.

Skills

Front-desk

Sales experience

Customer service

Multi-tasking

Communication

Professionalism

Tools

Zenoti

Job description

Front Desk Concierge – Full Time - Montclair, NJ

Join one of New Jersey’s most recognized medical aesthetics brands! Evolve Med Spa is seeking an experienced, energetic, sales-minded, and highly organized Full-Time Front Desk Concierge to join our busy Montclair clinic.

This location is fast-paced, high-volume, and constantly moving. We need someone with previous front-desk experience who is confident managing multiple priorities at once, welcoming clients, answering phones and messages, coordinating appointments, processing checkouts, supporting sales, and maintaining the daily flow of a busy office.

The right person will be comfortable working in an active environment where priorities can shift quickly. You should be able to stay organized, think ahead, solve problems, and remain polished and composed—even when several things require your attention at the same time.

Sales is also an important part of this position. Our Concierge team educates clients about services, products, memberships, and promotions while supporting rebooking, retention, and clinic goals. You should be comfortable identifying client needs, making recommendations, and confidently promoting our services and products.

We welcome candidates with strong front-desk, concierge, receptionist, administrative, hospitality, sales, or customer-service experience in a busy office or client-facing environment.

What We’re Looking For:

At least one year of front-desk, concierge, receptionist, administrative, or similar client-facing experience
Proven experience working in a busy, fast-paced, high-volume environment
Sales or service-recommendation experience with the confidence to discuss products, services, memberships, and promotions
Ability to manage phones, clients, scheduling, payments, messages, and changing priorities simultaneously
Strong organization, attention to detail, and follow-through
Confidence handling frequent interruptions while keeping daily operations on track
A proactive, ready-to-help mindset with the ability to anticipate what needs to be done
Professional, friendly, and composed communication
Dependability, sound judgment, and a strong sense of ownership
Comfort learning new systems, services, promotions, and procedures
Medical spa, beauty, wellness, salon, hospitality, or high-end retail experience is a plus
Zenoti experience

A Day in the Life of a Concierge:

Welcome clients and create an elevated, personalized experience
Manage check-in, checkout, payments, rewards, and future appointments
Answer calls, texts, emails, direct messages, and client inquiries
Schedule, confirm, and coordinate appointments
Support client registration, consents, treatment photos, and clinic flow
Learn Evolve’s services, products, promotions, and memberships
Recommend services, products, and memberships based on client interests
Support sales goals, rebooking, retention, referrals, and follow-up
Maintain accurate client information and confidentiality
Assist with inventory, office supplies, events, and daily operations
Keep the clinic polished, organized, and client-ready

About Evolve Med Spa

Since opening in 2020, Evolve Med Spa has grown to 14 locations across New Jersey, New York, Pennsylvania, and Maryland.

Evolve has been named one of New Jersey’s Best Medical Spas for 2026, received multiple Best Med Spa and Best Botox + Filler honors, and was recognized by The Silicon Review as one of the “5 Best Healthcare Companies to Watch.”

Schedule Commitment:

This is a full-time, five-day-per-week position. Candidates must have the flexibility to work during all clinic operating hours, including evenings and Saturdays. The specific five-day schedule and shifts may vary based on clinic needs.

Current clinic hours include: