Med Spa Client Experience Specialist

Secret MedSpa; Tyler (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

Health insurance plans

Dental and vision insurance

Employer paid short-term disability

Employer paid long-term disability

Employee discounts

401k

Tuition reimbursement

Referral bonus program

Job summary

It’s A Secret Med Spa is seeking a Client Concierge to warmly welcome clients, manage front desk duties, and support scheduling across our medical spa locations. You will maintain a clean, welcoming environment and assist providers with appointment books, while upholding HIPAA confidentiality and professional communication with guests and team members.

The role requires a friendly, energetic personality, strong multitasking skills, and the ability to work weekends.

Qualifications

• 1 year of customer service experience
• Flexibility to work weekends
• Experience in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to maintain HIPAA confidentiality
• Strong integrity and judgment
• Proficiency with Microsoft applications

Responsibilities

• Warmly greeting clients in person and over the phone, and educating them about services.
• Manage front desk duties: check-in/out, answer calls, greet clients, manage inventory, keep supplies stocked.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with scheduling and maintaining appointment books.
• Comply with company policies and procedures to ensure streamlined processes.
• Ensure POS system is updated with client and staff information.

Skills

Customer service

Flexible schedule

Med spa experience

Excellent communication

HIPAA knowledge

Microsoft Office

Team player

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is seeking a Client Concierge to warmly welcome clients, manage front desk duties, and support scheduling across our medical spa locations. You will maintain a clean, welcoming environment and assist providers with appointment books, while upholding HIPAA confidentiality and professional communication with guests and team members.

The role requires a friendly, energetic personality, strong multitasking skills, and the ability to work weekends.