MDU Community Growth & Relations Manager

Optimum; Lubbock (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Optimum in Lubbock, TX is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties, grow market share by selling to new movers, win-backs, and upgrades, and maximize monthly recurring revenue. You will work with onsite leasing staff to educate residents on product value and drive contract renewals.

You will coordinate events with leasing staff, maintain sales collateral, and partner with field operations to ensure timely service and successful outcomes for our

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business Development experience with emphasis on new customer acquisition and relationship management.
• Must be self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
• Strong people and relationship management skills.
• Must possess and maintain a valid driver’s license in good standing within the state of current residence.

Responsibilities

• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
• Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to “walk” the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
• Timely tracking and reporting of all sales, events, visits, and property escalations.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• All other duties assigned by your supervisor.

Skills

Sales experience

Travel readiness

Strong communication

Excel/Office proficiency

Business development

Salesforce CRM

Tools

Salesforce

Microsoft Excel

Job description

Optimum in Lubbock, TX is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties, grow market share by selling to new movers, win-backs, and upgrades, and maximize monthly recurring revenue. You will work with onsite leasing staff to educate residents on product value and drive contract renewals.

You will coordinate events with leasing staff, maintain sales collateral, and partner with field operations to ensure timely service and successful outcomes for our