MDU Community Growth & Partnerships Manager

Optimum; Bossier City (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Optimum is hiring a Community Account Manager in the United States. You will oversee a portfolio of multi-dwelling unit properties, growing market share by acquiring new movers, winning back customers, and upgrading existing clients to maximize monthly recurring revenue.

You will develop onsite relationships with leasing staff, educate staff and residents about product value and service reliability, and work with onsite sales personnel to maximize property penetration.

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business Development experience with emphasis on new customer acquisition and relationship management.
• Must be self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
• Strong people and relationship management skills.

Responsibilities

• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
• Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to “walk” the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
• Timely tracking and reporting of all sales, events, visits, and property escalations.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• All other duties assigned by your supervisor.

Skills

5+ years experience

Travel up to 75%

Strong communication

Self-motivated

Relationship management

Driver's license

Tools

Microsoft Excel

Office Suite

Salesforce

CRM platforms

Job description

Optimum is hiring a Community Account Manager in the United States. You will oversee a portfolio of multi-dwelling unit properties, growing market share by acquiring new movers, winning back customers, and upgrading existing clients to maximize monthly recurring revenue.

You will develop onsite relationships with leasing staff, educate staff and residents about product value and service reliability, and work with onsite sales personnel to maximize property penetration.