Community Account Manager

Optimum Communications Inc.; Hinkle (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties and drive growth by acquiring new movers, winning back customers, and upgrading existing clients to maximize monthly recurring revenue.

You will cultivate onsite relationships with leasing staff, educate staff and residents about our products, and work with internal teams to ensure timely delivery and renewals.

Qualifications

• 5+ years related experience.
• Ability to travel up to 75% of the time.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs.
• Business development experience with emphasis on new customer acquisition and relationship management.

Responsibilities

• Achieve monthly sales, revenue quotas, and KPIs.
• Coordinate marketing events and cultivate relationships with leasing staff and HOA reps.
• Conduct site and virtual visits with property staff and update sales collateral.
• Schedule quarterly/semi-annual reviews with property staff and review performance.
• Liaise between property management and internal teams to address service issues.
• Track and report all sales, events, visits, and property escalations.
• Coordinate onboarding and de-bulk events with bulk property management staff.
• Perform all other duties assigned by supervisor.

Skills

Strong communication

Relationship management

Self-motivated

Business development

Willingness to travel

Tools

Salesforce CRM

CRM platforms

Windows-based apps

Microsoft Office

Job description

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

As a Community Account Manager, you will be assigned a portfolio of muti-dwelling unit properties. The primary responsibility as CAM, is to grow and maintain market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue. Additionally, our CAM, will develop and manage the onsite relationship with the leasing staff, to ensure we are maximizing the terms of our marketing agreement, driving growth through educating staff and residents about the value of our products and reliability of our service, while positioning Optimum favorably against competitors and for contract renewals. In this role, you will be assigned new properties ensuring we maximize MDU new build customer penetration by working with onsite sales personnel and internal field operations to be "first to the door".

Responsibilities

• Consistent achievement of monthly sales, revenue quotas and key performance indicators.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence.
• Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand.
• Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets.
• Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service.
• Timely tracking and reporting of all sales, events, visits, and property escalations.
• Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
• All other duties assigned by your supervisor.

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business Development experience with emphasis on new customer acquisition and relationship management.
• Must be self-motivated and able to work independently.
• Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
• Strong people and relationship management skills.
• Must possess and maintain a valid driver's license in good standing within the state of current residence.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.