Community Account Manager, MDU Growth & Partnerships

Optimum Communications Inc.; New York (NY); Hybrid; USD 59,000 - 96,000; Full time

Job summary

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties, grow market share, and maximize monthly recurring revenue.

You will work with onsite staff and leasing teams to educate residents on product value and ensure favorable contract renewals, while coordinating with internal teams to deliver exceptional service. The role focuses on new mover acquisition, win-back customers, and upgrades, with high travel to assigned properties

Qualifications

• 5+ years related experience.
• Ability to travel up to 75%.
• Strong communication skills are a must.
• Proficiency in Microsoft Excel and Office Suite programs is required.
• Business development experience with emphasis on new customer acquisition and relationship management.

Responsibilities

• Consistently achieve monthly sales, revenue quotas and KPIs.
• Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand and products.
• Conduct site and virtual visits with property staff and educate staff about product offers and Optimum value.
• Schedule quarterly/semi-annual reviews with property staff to discuss business trends and targets.
• Act as liaison between property management and internal teams to address service issues and on-time delivery.
• Track and report all sales, events, visits, and property escalations.

Skills

Communication

Travel readiness

Self-motivation

Relationship management

Sales basics

Tools

Microsoft Excel

Office Suite

Salesforce

CRM platforms

Job description

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties, grow market share, and maximize monthly recurring revenue.

You will work with onsite staff and leasing teams to educate residents on product value and ensure favorable contract renewals, while coordinating with internal teams to deliver exceptional service. The role focuses on new mover acquisition, win-back customers, and upgrades, with high travel to assigned properties