MDM Solutions Architect — Customer Success

Salesforce; Chicago (IL); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a seasoned Success Architect to deliver architecture and design guidance, use case development, and solution implementation advice for enterprise customers. You will collaborate with Customer Success Managers, Professional Services, and Product/Engineering to align products with customer needs and drive successful post‑sales engagements.

The role requires deep Informatica MDM knowledge, experience across cloud and on‑prem environments, and the ability to communicate with

Qualifications

• 10+ years of Informatica product experience in the Business 360 journey including Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce.
• Experience with Informatica IDMC platform and MDM would be preferable.
• Expert level knowledge on Informatica MDM with multiple projects implementation experience.
• Experience in Pre‑sales or Post‑sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases).
• Proven experience deploying both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, BI, Application Integration and Microservices).
• Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
• Expert‑level database skills in Oracle, SQL Server, DB2, Sybase, Teradata.

Responsibilities

• Respond promptly to customer questions with technical explanations of product features and capabilities.
• Serve as a technical coach to colleagues in the customer success team.
• Prepare and deliver differentiated solution presentations or technical proposals.
• Publish external facing whitepapers, artifacts, case studies, architectural blueprints, blogs and articles for technical/industry publications.

Skills

Informatica MDM

Informatica IDMC

Data integration

Cloud computing

Database skills

Consulting expertise

Tools

Informatica IDMC

AWS

Azure

GCP

SQL

Job description

Salesforce is seeking a seasoned Success Architect to deliver architecture and design guidance, use case development, and solution implementation advice for enterprise customers. You will collaborate with Customer Success Managers, Professional Services, and Product/Engineering to align products with customer needs and drive successful post‑sales engagements.

The role requires deep Informatica MDM knowledge, experience across cloud and on‑prem environments, and the ability to communicate with