Mazda Product Specialist

Lithia & Driveway; Medford (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Crater Lake Mazda in Medford, Oregon is hiring a Product Specialist to greet customers, deliver professional product presentations, and guide buyers through the showroom experience with integrity and courtesy.

You will develop product knowledge, prospect new business, schedule demos and follow up in CRM, supporting a flexible schedule including evenings, weekends and holidays; competitive pay at $20 per hour plus bonus opportunities, with a collaborative Lithia & Driveway team.

Qualifications

• 2+ years of experience in a customer-facing role.
• Customer-first mindset with a passion for creating a positive buying experience.
• Strong communication and interpersonal skills to build trust.
• Ability to learn and confidently present vehicle features, technology and benefits.
• Professionalism, reliability, and teamwork.
• Valid driver’s license in your state of residence.

Responsibilities

• Greet customers promptly, professionally and friendly.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration rides.
• Develop and prospect new business continuously.
• Enter customer contact and interest information in the CRM.
• Follow up with prospective customers using the CRM daily.
• Schedule customer appointments.
• Assist customers during the write-up process with a non-confrontational experience.
• Maintain knowledge of product information, pricing and promotions.
• Attend daily sales and training meetings.
• Deliver vehicle to customer following the delivery process.
• Introduce customers to Service department after sale.
• Assist sales team with daily customer contact and follow-up.

Skills

Experience 2+ years

Customer-first

Strong communication

Present vehicle features

Professionalism

Driver's license

Job description

Dealership:

L0317 Crater Lake Mazda

Crater Lake Mazda

Now Hiring: Product Specialist

• Pay: $20.00 per hour + bonus opportunities
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

Why Join Our Team?

At Crater Lake Mazda, we believe buying a vehicle is an exciting, enjoyable experience—not a high-pressure one. As a Product Specialist, you’ll focus on building relationships, educating customers, and helping them find the right vehicle for their lifestyle. You’ll join a supportive team that values integrity, exceptional customer service, and professional growth while representing a brand known for innovative design and outstanding quality. Crater Lake Mazda is committed to creating an exceptional customer experience from the showroom to the service drive, making it a rewarding place to build your career.

What You’ll Do

• Greet customers in a prompt, friendly and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration ride(s).
• Develop and prospect new business continuously.
• Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
• Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
• Schedule customer appointments daily.
• Assist customer during write up process ensuring it is a non-confrontational experience.
• Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
• Attend and actively participate in daily sales and training meetings
• Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
• Upon sale, introduce customer to Service department following Sales 2 Service process.
• Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.

What You’ll Bring

• 2 or more years of experience required
• A customer-first mindset with a passion for creating a positive buying experience
• Strong communication and interpersonal skills with the ability to build relationships and earn trust
• Ability to learn and confidently present vehicle features, technology, and benefits to customers
• Professionalism, reliability, and a willingness to be part of a collaborative team
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easyfor our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership,Growth Powered by People,and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.