Mazda Product Specialist

L0317 Crater Lake Mazda; Medford (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability insurance

Life insurance

401(k) Retirement Plan

Vehicle purchase discounts

Lithia Learning Center

Wellness programs

Job summary

L0317 Crater Lake Mazda is hiring a Product Specialist in Medford, OR. You will greet customers, present vehicles, and guide buyers through demonstrations and test drives to help them find a vehicle that fits their lifestyle.

Join a team focused on integrity and exceptional service, with opportunities for growth and rewards beyond base pay. Flexibility for evenings, weekends, and holidays is required to meet peak demand.

Qualifications

• 2+ years of experience in automotive sales or product specialist role.
• Customer-first mindset with passion for a positive buying experience.
• Strong communication and interpersonal skills to build trust.
• Ability to learn and confidently present vehicle features and benefits.
• Valid driver's license and reliable driving record.

Responsibilities

• Greet customers promptly in a friendly and professional manner.
• Present professional product demonstrations to customers.
• Lead vehicle demonstrations and accompany test drives.
• Develop and prospect new business continuously.
• Capture customer data and enter it accurately into CRM.
• Follow up with prospects using daily work plan and maintain relationships.
• Schedule daily customer appointments and assist during write-up.
• Stay knowledgeable on product pricing, promotions, and features.
• Participate in daily sales meetings and post-sale handoffs to service.

Skills

Customer-first mindset

Strong communication

Relationship building

Present vehicle features

Education

High School graduate or equivalent

Job description

Dealership and Pay

Dealership: L0317 Crater Lake Mazda Crater Lake Mazda Now Hiring: Product Specialist Pay: $20.00 per hour + bonus opportunities Schedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

Why Join Our Team?

At Crater Lake Mazda, we believe buying a vehicle is an exciting, enjoyable experience—not a high-pressure one. As a Product Specialist, you'll focus on building relationships, educating customers, and helping them find the right vehicle for their lifestyle. You'll join a supportive team that values integrity, exceptional customer service, and professional growth while representing a brand known for innovative design and outstanding quality. Crater Lake Mazda is committed to creating an exceptional customer experience from the showroom to the service drive, making it a rewarding place to build your career.

What You'll Do

• Greet customers in a prompt, friendly and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration ride(s).
• Develop and prospect new business continuously.
• Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
• Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
• Schedule customer appointments daily.
• Assist customer during write up process ensuring it is a non-confrontational experience.
• Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
• Attend and actively participate in daily sales and training meetings
• Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
• Upon sale, introduce customer to Service department following Sales 2 Service process.
• Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.

What You'll Bring

• 2 or more years of experience required
• A customer-first mindset with a passion for creating a positive buying experience
• Strong communication and interpersonal skills with the ability to build relationships and earn trust
• Ability to learn and confidently present vehicle features, technology, and benefits to customers
• Professionalism, reliability, and a willingness to be part of a collaborative team
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!