Automotive Internal Advisor

Ramsey Mazda; Iowa (LA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Ramsey Mazda in Urbandale, IA is hiring an Internal Advisor to support dealership operations and customer demand. You must be available to work a flexible schedule, including evenings, weekends, and holidays, and report to the Service Manager.

This is an onsite role at Ramsey Mazda. Join a customer‑focused, full‑service dealership offering competitive pay and robust benefits, with opportunities across sales, service, parts, and collision support, all while fostering teamwork, quality, and

Qualifications

• 1+ year of automotive service or reconditioning experience.
• Knowledge of inspections, repair estimates, parts, and labor.
• Strong organizational skills and ability to track status, costs, and deadlines.

Responsibilities

• Partner with Sales and Service leadership to manage reconditioning goals and workflow.
• Inspect trade-ins and auction purchases for required work.
• Review vehicles for safety recalls and repair needs.
• Prepare and review reconditioning estimates for labor, parts, timing, and total investment.
• Coordinate repairs, detailing, vendor work, and quality-control checks.
• Track vehicles through reconditioning to meet 72-hour goals.
• Coordinate vehicle photos and online listing details with dealership teams.
• Monitor reconditioning quality, productivity, and vendor performance; communicate updates.
• Support a collaborative culture and resolve workflow or quality concerns.

Skills

Automotive service experience

Used vehicle operations

Reconditioning workflows

Vehicle inspections

Repair estimates

Parts and labor knowledge

Time management

Job description

Dealership: L0385 Ramsey Mazda Ramsey Mazda Hiring: Internal Advisor Pay: $75,000-100,000 USD Annually, based on production Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: Service Manager Onsite in Urbandale, Iowa

Why Join Our Team

At Ramsey Mazda in Urbandale, you'll join a customer-focused dealership serving the Greater Des Moines community with new and pre-owned vehicle sales, service, parts, and collision support. Our team is committed to creating a welcoming experience for customers while giving employees the resources and opportunities to grow. Join an established Mazda dealership with a strong presence in the Des Moines area. Work alongside a team known for customer-focused service. Build your skills through ongoing training, development, and manufacturer resources. Be part of a full-service dealership with opportunities across sales, service, parts, and collision. Join a team focused on communication, teamwork, quality, and earning long-term customer relationships.

What You’ll Do

• Partner with Sales and Service leadership to manage used vehicle reconditioning goals, workflow, quality standards, and turnaround times.
• Inspect trade-ins and auction purchases to identify required mechanical, safety, cosmetic, and reconditioning work.
• Review vehicles for open safety recalls and document applicable repair needs.
• Prepare and review reconditioning estimates for labor, parts, timing, and overall vehicle investment.
• Coordinate repairs, detailing, vendor work, and quality-control checks to ensure vehicles meet dealership safety and appearance standards.
• Track each vehicle throughout the reconditioning process and help maintain the goal of completing vehicles within 72 hours.
• Coordinate vehicle photos and online listing details with the appropriate dealership teams.
• Monitor reconditioning quality, productivity, and vendor performance, and communicate updates to Sales and Service leadership.
• Support a collaborative culture while helping resolve workflow or quality concerns.

What You’ll Bring

• 1+ years experience in automotive service, used vehicle operations, reconditioning, or a related dealership environment.
• Knowledge of vehicle inspections, repair estimates, parts, labor, and reconditioning processes.
• Strong organization while managing priorities Comfort tracking vehicle status, costs, deadlines, and reconditioning progress.
• Valid driver's license and an acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!