Maternal-Fetal Medicine Scheduler — Patient-Centered Scheduling

Yale NewHaven Health; New Haven (CT); On-site; USD 25,000 - 34,000; Full time

Job summary

Yale NewHaven Health is seeking an on-site Scheduling Clerk to organize patient appointments and exams for the Department of Maternal-Fetal Medicine. You will coordinate referrals, manage calendars, and maintain precise records to support PFCC and exceptional service.

The role requires 1–2 years in a medical setting, basic medical terminology, and strong phone etiquette to ensure smooth patient experiences.

Qualifications

• High School graduate; medical terminology helpful.
• 1–2 years in medical field using computers and medical terminology preferred.
• Strong telephone etiquette and customer service mindset required.

Responsibilities

• Schedules appointments and exams for patients via IDX, per physician referrals.
• Answers phone courteously and identifies self and department consistently.
• Ensures timely, accurate scheduling for the Maternal-Fetal Medicine department.

Skills

Telephone etiquette

Customer service

Problem solving

Education

High School Diploma

Tools

IDX Scheduling

Job description

Yale NewHaven Health is seeking an on-site Scheduling Clerk to organize patient appointments and exams for the Department of Maternal-Fetal Medicine. You will coordinate referrals, manage calendars, and maintain precise records to support PFCC and exceptional service.

The role requires 1–2 years in a medical setting, basic medical terminology, and strong phone etiquette to ensure smooth patient experiences.