Marketing Service Representative - Austin, TX

TX PLAN; Austin (TX); On-site; USD 48,000 - 86,000; Full time

Job summary

HCSC is seeking a detail-oriented professional to support Sales or Account Management in pursuing and renewing business. You will research inquiries, coordinate with brokers and clients, and prepare enrollment materials while maintaining accurate records.

Ideal candidates have a Bachelor's degree plus 2 years in health care product management or related marketing, with a valid Life/Health license. The role may involve travel and requires strong communication and compliance with HIPAA and

Qualifications

• Bachelor’s degree and 2 years’ experience in health care / ancillary product management in a marketing service role OR 6 years’ experience in sales/marketing/health/ancillary insurance.
• Must have General Lines Agent – Life, Health license within required time frame per state regulations.
• Organizational and decision making skills; written and verbal communications skills including telephone skills.

Responsibilities

• Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business.
• Research inquiries from customers, Brokers, or company representatives; respond timely with accurate information.
• Partner with internal teams to research issues, investigate solutions, and coordinate projects for account changes.
• Gather data and maintain internal databases; may coordinate and lead meetings.
• Participate in enrollment meetings and prepare materials for enrollment sessions.
• Prepare documentation for prospective or existing customers and review forms for accuracy.
• Develop relationships with internal partners and external brokers & clients; travel may be required.
• Maintain confidentiality and compliance with HIPAA and company policies.

Skills

Communication skills

Organizational skills

Telephone skills

Customer service

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Access

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This Position Is Responsible For Supporting Sales Representatives Or Account Management Personnel In The Prospecting, Acquiring, Or Renewing Business. Duties Vary Based On Market And Type Of Role Supporting And May Include Any Of The Following: Building Relationships With Customer Representatives/Brokers, Researching And Coordinating The Resolution Of Customer Issues, Preparing And Analyzing Reports, Participating/Leading Enrollment Meetings, Gathering Information For RFP's, Preparing Or Implementing New Accounts Or Renewals, And Travel To Customer Sites.

• Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business.
• Research inquiries received from customers, Brokers, or company representatives. Receive, track, and respond to client or stakeholder inquiries, ensuring timely response and accurate information
• Partnering with internal teams to research issues, investigate solutions, and coordinate internal projects for account level changes
• Gather data, create and/or maintain internal databases.
• May coordinate and lead internal & external meetings.
• Participate in enrollment meetings. Prepare materials for enrollment sessions.
• Prepare documentation for prospective or existing customers. Review forms received for accuracy and completeness.
• Develop relationships with internal partners and external brokers & clients
• May include some travel.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS

• Bachelor’s degree and 2 years’ experience as a health care / ancillary product management in a marketing service representative role OR 6 years’ experience combination of sales/marketing/health/ancillary insurance experience involving processing and coordination of services for health care clients.
• Must have General Lines Agent – Life, Health State insurance License within required time frame per state regulations.
• Organizational and decision making skills; written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• PC experience in Microsoft Excel, Word, PowerPoint and Access.

Compensation: $47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.