Marketing Service Representative - Austin, TX

HCSC; Austin (TX); Hybrid; USD 48,000 - 86,000; Full time

Job summary

HCSC is seeking a capable professional to support Sales Representatives and Account Management in prospecting, acquiring, or renewing business in a dynamic health care services environment. The role involves coordinating inquiries, data management, and cross-functional collaboration to drive client solutions.

The position requires a Bachelor’s degree and relevant health care/insurance experience, strong communication skills, and the ability to travel as needed.

Qualifications

• Bachelor’s degree and 2 years’ experience in health care/ancillary product management in a marketing service representative role OR 6 years’ experience in sales/marketing/health/ancillary insurance processing and coordination.

Responsibilities

• Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business.
• Research inquiries received from customers, Brokers, or company representatives. Receive, track, and respond to client or stakeholder inquiries, ensuring timely response and accurate information
• Partnering with internal teams to research issues, investigate solutions, and coordinate internal projects for account level changes
• Gather data, create and/or maintain internal databases.
• May coordinate and lead internal & external meetings.
• Participate in enrollment meetings. Prepare materials for enrollment sessions.
• Prepare documentation for prospective or existing customers. Review forms received for accuracy and completeness.
• Develop relationships with internal partners and external brokers & clients
• May include some travel.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Skills

Communication skills

Organizational skills

Decision making

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Access

Job description

Flex

TX - Austin

Full time

R0055833

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This Position Is Responsible For Supporting Sales Representatives Or Account Management Personnel In The Prospecting, Acquiring, Or Renewing Business. Duties Vary Based On Market And Type Of Role Supporting And May Include Any Of The Following: Building Relationships With Customer Representatives/Brokers, Researching And Coordinating The Resolution Of Customer Issues, Preparing And Analyzing Reports, Participating/Leading Enrollment Meetings, Gathering Information For RFP's, Preparing Or Implementing New Accounts Or Renewals, And Travel To Customer Sites.

• Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business.
• Research inquiries received from customers, Brokers, or company representatives. Receive, track, and respond to client or stakeholder inquiries, ensuring timely response and accurate information
• Partnering with internal teams to research issues, investigate solutions, and coordinate internal projects for account level changes
• Gather data, create and/or maintain internal databases.
• May coordinate and lead internal & external meetings.
• Participate in enrollment meetings. Prepare materials for enrollment sessions.
• Prepare documentation for prospective or existing customers. Review forms received for accuracy and completeness.
• Develop relationships with internal partners and external brokers & clients
• May include some travel.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS

• Bachelor’s degree and 2 years’ experience as a health care / ancillary product management in a marketing service representative role OR 6 years’ experience combination of sales/marketing/health/ancillary insurance experience involving processing and coordination of services for health care clients.
• Must have General Lines Agent – Life, Health State insurance License within required time frame per state regulations.
• Organizational and decision making skills; written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• PC experience in Microsoft Excel, Word, PowerPoint and Access.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.