National Account Manager I - Austin, TX

Health Care Service Corp.; Austin (TX); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Health Care Service Corp. in Austin, TX seeks a renewal-focused professional to support Account Management in renewing clients. You will engage with brokers and clients, research inquiries, and coordinate data for proposals and enrollment sessions.

Positions require a General Agent license (or within 90 days), a relevant degree with experience in health insurance, and strong communication and analytical skills. Hybrid work schedule offered with travel as needed.

Qualifications

• Must have State General Agent Insurance License or obtain within 90 days of starting in the role.
• Bachelor degree and 1 year of health insurance/health care service in a service/sales/marketing role with initiative and decision-making OR 3 years in health insurance/health care.
• Organizational and project implementation skills, phone customer service skills, presentation skills.
• Verbal and written communication to interact with internal and external contacts; PC proficiency including Excel, Word, PowerPoint; travel willingness.

Responsibilities

• Support Account Executives to renew clients within assigned book of business.
• Develop relationships with clients and brokers/consultants.
• Research inquiries received from clients and brokers/consultants.
• Coordinate research through internal contacts and operational teams.
• Respond with updates and resolutions to customers or company representatives.
• Coordinate meetings, including agendas and presentation materials.
• Attend client meetings, health fairs and enrollment meetings as required.
• Gather data and maintain databases; research and prepare utilization reports.

Skills

Organizational skills

Project implementation

Phone customer service

Presentation skills

Verbal/written communication

PC proficiency (Excel/Word/PowerPoint)

Willingness to travel

Education

Bachelor’s degree (preferred)

Associate degree (preferred)

Tools

Sales system

CRM software

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is hybrid 3 days a week in the office and 2 days a week remote. This role will be based out of the Austin Sales Office. Responsible for supporting sales or account management personnel in the prospecting, acquiring or renewing of business. Responsibilities can include conducting research on inquiries, resolving issues by working across divisions, communicating with brokers and clients, assisting in gathering information for proposals, maintaining databases, preparing reports and conducting analysis, and assisting or participating in enrollment sessions.

Job Description Summary

Responsible for supporting Account Management personnel in the renewal of clients within assigned book of business. Responsibilities include communicating with brokers and clients; conducting research on inquiries; resolving issues with assistance from internal operational teams; preparing reports and conducting analysis; attending health fairs and enrollment meetings as required.

Responsibilities

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolution
• Coordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases
• Research and prepare utilization reports. Summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings

Required Job Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communication skills to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint, and sales system
• Willingness and ability for occasional travel
• Associate or Bachelor Degree Preferred

Pay Transparency Statement

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Base Pay Range $66,400.00 - $99,600.00. Exact compensation may vary based on skills, experience, and location.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.