Marketing Service Representative (Account Manager) - Houston, TX

TX PLAN; Houston (TX); On-site; USD 48,000 - 86,000; Full time

Job summary

HCSC is seeking an Account Manager to act as the primary liaison for assigned customers and brokers, overseeing day-to-day servicing, renewals, and enrollment activities. The role partners with clients, brokers, sales teams, and internal departments to address needs and drive satisfaction.

Ideal candidates have consultative, organizational, and problem-solving abilities, plus proficiency in Excel, Word, PowerPoint and Access.

Qualifications

• Bachelor degree with 1 year experience in health insurance/health care field in a service/sales/marketing role
• Or 5 years of experience in health care management in a marketing service representative role
• Or 5 years of experience in sales/marketing or health care management/claims/provider service experience
• State Insurance Licenses required or to be obtained within regulatory time frames
• Strong written and verbal communication skills; professional interaction with internal and external stakeholders

Responsibilities

• Serve as the primary contact for assigned customers and brokers; support retention, service delivery, renewals, and satisfaction
• Coordinate new account implementations, renewals, and enrollment activities; collaborate with internal teams
• Prepare account reports, documentation, and customer communications; maintain accurate records
• Facilitate customer meetings, enrollment sessions, and benefit education opportunities; ensure HIPAA compliance

Skills

Relationship management

Consultative selling

Organizational skills

Problem solving

Communication skills

Education

Bachelor Degree

Tools

Excel

Word

PowerPoint

Access

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

The Account Manager serves as the primary point of contact for assigned customers and brokers, building strong relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction. This role partners closely with clients, brokers, sales teams, and internal stakeholders to address customer needs, resolve issues, coordinate benefit‑related activities, and ensure successful implementation and ongoing account management. The Account Manager provides consultative support, facilitates enrollments and renewals, analyzes account data, and proactively identifies opportunities to enhance customer experience and strengthen long‑term relationships. Key Responsibilities: Serve as a trusted partner and primary contact for assigned customers and broker relationships. Manage day‑to‑day account servicing activities, ensuring timely resolution of customers and broker inquiries. Support account retention and renewal strategies through proactive client engagement and relationship management. Coordinate new account implementations, renewals, and enrollment activities. Collaborate with internal teams to resolve complex service issues and ensure customer satisfaction. Prepare, account reports, contractual documentation, and customer communications. Maintain accurate customer records, documentation, and account data. Facilitate customer meetings, enrollment sessions, and benefit education opportunities. Identify customer needs and recommend solutions that align with business objectives and benefit strategies. Ensure compliance with HIPAA, regulatory requirements, and company policies. Support special projects and initiatives that contribute to customer retention, operational excellence, and business growth.

Ideal Candidate: A relationship‑driven professional with strong consultative, organizational, and problem‑solving skills who can effectively manage customer relationships, navigate complex service situations, and partner across teams to deliver exceptional client experiences. The ideal candidate demonstrates accountability, professionalism, and a commitment to customer retention and long‑term account success.

(Dearborn)

JOB REQUIREMENTS:

• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision‑making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients.
• State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations.
• Organizational and decision‑making skills; written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint and Access.

PREFERRED JOB REQUIREMENTS:

Health insurance/health care experience

Compensation:

Compensation: $47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug‑free and smoke‑free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.