Marketing Service Representative (Account Manager) - San Antonio, TX

TX PLAN; San Antonio (TX); On-site; USD 63,000 - 114,000; Full time

Job summary

HCSC is seeking an Account Manager to serve as the primary contact for assigned customers and brokers, strengthening relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction.

This role partners closely with clients, brokers, sales teams, and internal stakeholders to address customer needs, resolve issues, coordinate benefit-related activities, and ensure successful implementation and ongoing account management.

Qualifications

• 2 years of health care management Marketing Service Representative or 5 years of sales/marketing/health insurance experience.
• Knowledge of group health products, comparing benefits, and implementation process.
• Life and Health State Health Insurance Licenses or ability to obtain within 90 days.
• Interpersonal, analytical, and decision-making skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Serve as the primary contact for assigned customers and broker relationships.
• Manage day-to-day account servicing and timely resolution of inquiries.
• Support retention and renewal strategies through proactive engagement.
• Coordinate new account implementations, renewals, and enrollment activities.
• Collaborate with internal teams to resolve complex service issues and ensure satisfaction.
• Prepare account reports, contractual documentation, and customer communications.
• Maintain accurate customer records and account data.
• Facilitate customer meetings, enrollment sessions, and benefit education.
• Identify customer needs and suggest solutions aligned with business goals.
• Ensure HIPAA, regulatory, and company policy compliance.

Skills

Customer relationship management

Consultative sales

Healthcare industry knowledge

Account management

Education

Associate or Bachelor Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

The Account Manager serves as the primary point of contact for assigned customers and brokers, building strong relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction. This role partners closely with clients, brokers, sales teams, and internal stakeholders to address customer needs, resolve issues, coordinate benefit-related activities, and ensure successful implementation and ongoing account management. The Account Manager provides consultative support, facilitates enrollments and renewals, analyzes account data, and proactively identifies opportunities to enhance customer experience and strengthen long-term relationships.

Key Responsibilities

• Serve as a trusted partner and primary contact for assigned customers and broker relationships.
• Manage day-to-day account servicing activities, ensuring timely resolution of customers and broker inquiries.
• Support account retention and renewal strategies through proactive client engagement and relationship management.
• Coordinate new account implementations, renewals, and enrollment activities.
• Collaborate with internal teams to resolve complex service issues and ensure customer satisfaction.
• Prepare, account reports, contractual documentation, and customer communications.
• Maintain accurate customer records, documentation, and account data.
• Facilitate customer meetings, enrollment sessions, and benefit education opportunities.
• Identify customer needs and recommend solutions that align with business objectives and benefit strategies.
• Ensure compliance with HIPAA, regulatory requirements, and company policies.
• Support special projects and initiatives that contribute to customer retention, operational excellence, and business growth.

Ideal Candidate

A relationship-driven professional with strong consultative, organizational, and problem-solving skills who can effectively manage customer relationships, navigate complex service situations, and partner across teams to deliver exceptional client experiences. The ideal candidate demonstrates accountability, professionalism, and a commitment to customer retention and long-term account success.

Required Job Qualifications

• 2 years of work experience as a health care management Marketing Service Representative OR 5 years of experience in combination of sales/marketing/health insurance experience involving processing and coordination of services for health care clients.
• Knowledge of group health products, comparing benefits, and implementation process.
• Possess Life and Health State Health Insurance Licenses or obtain Life and Health State Health Insurance Licenses for the state of operations within 90 days of starting in role.
• Interpersonal skills to interact professionally with both internal and external contacts.
• Analytical and decision-making skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Preferred Job Qualifications

• Associate or Bachelor Degree.
• Experience with sales databases.

Compensation: $63,300.00 - $114,300.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards